**Job Title:** Customer Support Assistant
**Company:** Fluor
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
---
**Job Description:**
Fluor is seeking a dynamic and motivated Customer Support Assistant to join our dedicated team in Brisbane. This part-time role is ideal for individuals who are driven to deliver exceptional customer service and have a passion for supporting clients. As a Customer Support Assistant, you will play a crucial role in ensuring customer satisfaction and maintaining our commitment to quality in all aspects of our products and services.
**Key Responsibilities:**
- **Customer Interaction:** Serve as the first point of contact for customer inquiries via phone, email, and chat. Provide accurate information and assistance to resolve issues efficiently.
- **Issue Resolution:** Handle customer complaints and provide effective solutions. Collaborate with various teams to escalate and resolve complex issues as needed.
- **Record Keeping:** Maintain detailed and accurate records of customer interactions and transactions to facilitate smooth operations and reporting.
- **Feedback Management:** Gather customer feedback and suggestions, analyze data, and report findings to help improve products and services while enhancing the customer experience.
- **Product Knowledge:** Develop a strong understanding of Fluor's products and services to educate and advise customers effectively.
- **Strategic Contribution:** Collaborate with the customer support team and other departments to develop and implement strategies aimed at improving customer satisfaction rates.
- **Continuous Improvement:** Participate in training and development opportunities to enhance personal skills and support the overall growth of the customer support function.
- **Collaboration:** Work in close coordination with sales and logistics teams to ensure timely delivery of service and customer updates.
**Requirements:**
- **Education:** A minimum of a high school diploma; a bachelor's degree in business administration, communications, or a related field is preferred.
- **Experience:** At least 4 years of relevant experience in customer support or a similar role. Familiarity with customer service software and tools is a plus.
- **Personality Traits:**
- **Driven:** A results-oriented mindset with a focus on achieving goals.
- **Motivated:** An inner drive to exceed expectations and continuously improve.
- **Soft Skills:**
- **Strategic Planning:** Ability to analyze situations and employ strategic thinking to improve customer interactions and outcomes.
- **Adaptability:** The flexibility to adjust to new situations and challenges while maintaining a high standard of service.
- **Technical Skills:** Proficiency in Microsoft Office Suite is required. Experience with CRM systems and customer support software is an advantage.
- **Languages:** Strong proficiency in English is required; additional languages are a plus.
**Benefits:**
Fluor offers a competitive benefits package that includes:
- Visa sponsorship for eligible candidates.
- A joining bonus upon successful hiring.
- Profit-sharing opportunities as part of our commitment to employee engagement and success.
**Working Environment:**
At Fluor, we prioritize quality in all aspects of our work, products, and services. Our ideal candidate will share this commitment to excellence and contribute positively to our company culture.
**Application Deadline:** October 21, 2024
**Equal Opportunity Statement:**
Fluor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals and welcome applicants from diverse backgrounds.
---
Join us at Fluor where you can make a real impact and grow your career in a supportive environment! If you are ready to take the next step, we would love to hear from you.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
