Customer Support And Operations Assistant

Date Posted: 27 February 2024 Location: Sydney Work Type: Permanent / Full Time Category: Administration Work in renewable energy and help save the planet! Growing Renewable Energy Company Deliver Exceptional Customer Service North-West Sydney Location Our client is an Australian energy business with significant backing and high growth plans. They provide bespoke energy solutions to commercial clients through the use of embedded network technology. The Role As a full-time Customer Support and Operations Assistant, your primary responsibility will be conducting field operations tasks while also providing essential customer service support. You will be at the forefront of our operations, performing site visits to reconnect or disconnect services, conduct meter validations, meter reads where required, and executing site audits. Service Disconnection and Reconnection: Execute service disconnections and reconnections in compliance with established regulations and industry best practices. Employ a meticulous approach to ensure compliant and accurate disconnections and reconnections. Meter Validations: Conduct thorough reviews of meter data and perform on-site testing to validate the accuracy of meter allocations for customers who raise concerns about their metering. Meter Reading: While most of our meters transmit data remotely, some meters require regular manual readings. As part of your responsibilities, you will conduct both scheduled and ad-hoc readings. Site Audits: You will be responsible for conducting regular site audits to verify the accuracy of information and assess connection statuses. These audits occur both during project handovers and throughout our site management processes, ensuring data integrity and operational efficiency. The Requirements Your own vehicle and valid driver's licence Customer-focused mindset Ability to independently work Exceptional communication skills Deadline-Oriented attitude Advanced MS Excel Proficiency Stakeholder Collaboration Overall, this role is suited to someone who likes a challenge and is excited at the opportunity of being at the forefront of a growing industry. If this is the next role for you, please apply now or contact Joel Melbourne on 0466 697 913 for more information. #J-18808-Ljbffr