Warragul, West Gippsland & Latrobe Valley VIC Help Desk & IT Support (Information & Communication Technology) About the company SYM-PAC Solutions are one of Australia's leading providers of Retail Management Software Solutions. As a mature and progressive software company, we seek long-term employment solutions and dedicate ourselves to the task of employee development and retention. As a 100% owned subsidiary of Constellation Software Inc via its operating group, Vela, SYM-PAC benefits from a strong corporate platform and international support, yet uses its proud history of local industry experience to work closely with customers to support the achievement of business requirements. About the role SYM-PAC is currently growing and therefore our Client Services Team is expanding to meet demand. We are looking for an enthusiastic, professional with a proven track record in Level 2-3 support to assist us in providing our customers with a superior service experience. Due to the nature of our software solutions, proven business background, sound understanding of accounting principles and a level of technical knowledge is essential in this role. This is a permanent full-time role based in our Warragul office. The successful candidate will enjoy being part of a close-knit and enthusiastic Client Services Team. Key Duties & Responsibilities Reporting to the Client Services Manager, you will be working on a range of interesting and challenging tasks including but not limited to: Aiding the company in providing efficient second and third level support services to its client base Keeping in contact with a specified client base and other internal parties Work pro-actively to achieve group goals, whilst maintaining a high level of customer satisfaction Assist our valued clients from the initial query through to its correct logging, response, diagnosis, and resolution steps or escalation as appropriate Efficiently resolve 'How To' questions, perform initial troubleshooting steps, and correctly diagnose, resolve and/or escalate the call if required to ensure that all customer communication has a path forward. Skills and Experience If you are an outstanding Customer Support professional and can demonstrate the following technical competencies we would love to hear from you. The skills and experience required for this role are as follows: Proven, prior hand on experience with similar software solutions (POS, e-commerce & business management solution software) Demonstrated extensive retail or accounting experience Proven advanced analytical and problem-solving skills Demonstrated confident communicator and immaculate interpersonal skills Computer Literate with a working knowledge of Microsoft applications Demonstrated ability to analyze problems, recognize patterns & recommend solutions Demonstrated willingness to undertake continuing professional development Working knowledge of double entry accounting practices and procedures desirable Is this the role for you? Apply now: At SYM-PAC, we are dedicated to empowering people to achieve exceptional results, therefore we are seeking inspirational individuals who are passionate about our business, understand our core values of Customers, People, Collaboration and Performance, and instinctively know how to use those values to deliver our business objectives. We are proud to be an Equal Opportunity Employer. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Support Analyst? What's your expected annual base salary? Report this job advert Don't provide your bank or credit card details when applying for jobs. Choose from thousands of courses delivered by leaders in education. #J-18808-Ljbffr
