Join our dynamic Customer Support Team in Rockhampton as a Customer Support Administrator superstar! As the first point of contact for our valued customers, you'll play a pivotal role in shaping their experience through exceptional phone and email interactions.
About the Role: Provide timely customer contact and effective follow-through communications.Book repairs and assist with schedule management.Actively participate in production meetings.Liaise with centralized key functions, suppliers, and assessors.Timely and accurate data entry and maintenance of records.General reception and office management duties.About you: Ability to deliver exceptional customer service in all interactions.Thrive in a fast-paced environment, seamlessly multitasking while maintaining composure under pressure.Demonstrate initiative and a willingness to go above and beyond expectations.Willingness to embrace change and adapt to new challenges with a flexible approach.Prior experience in the insurance and/or automotive industry is a bonus, but we also welcome school leavers with a passion for customer service and a willingness to learn.What We Can Offer You: The opportunity for growth in a unique industry.A team environment that supports each other.Fun social events to connect with your team members.About Us: At Caravan Fix, we're not just a caravan repair shop; we're a community of professionals dedicated to setting new standards in the caravan repair industry. Our core values - we do what we say, we achieve together, we take pride, we find a better way, we forge ahead, and we dare to be different - drive us to excellence every day. We are a growing entity within a nationwide repair network. With exciting partnerships with key insurance companies and a commitment to continuous improvement, we are poised for growth. If you're ready for a fresh start with a dynamic, forward-thinking company, this is your opportunity.
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