At Aristocrat our mission is simple, we create the world's greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management Anaxi Customer Experience Solutions (CXS) team delivers the world's greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.What You'll DoAs a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. Some key responsibilities include: Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products. Develop structured training courses and supporting documentation.Develop and maintain strong customer relationships.Manage customer enquiries and ensure all information is logged in Salesforce.Assist with Operational Acceptance Testing (OAT) on new and existing products.Work with sales on new bids and tenders.Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products.Manage Client calls utilizing our Call Management System (Salesforce)We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to be on-site at customer venues from time to time as well as the ability to work from the office or home. This role can be located in Sydney, Newcastle or Canberra.What We're Looking ForYou have Epic customer service skillsA love for helping people and an appetite to learnKnowledge of Casino and/or club operational procedures and gaming knowledge is highly desiredAdvanced knowledge of Microsoft Word, Excel, and Power PointExperience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regardedHands-on experience in the delivery of formal training programsExceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentationDemonstrated ability to work collaboratively and with a teamProven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation proceduresCompany SummaryAbout AnaxiAnaxi is Aristocrat Leisure Limited's (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world's greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment. For more: About Aristocrat Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to "bring joy to life through the power of play" across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat's business encompasses Aristocrat Gaming - the World's #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world's go-to destination for RMG. Our ValuesAll about the PlayerTalent UnleashedCollective BrillianceGood Business Good CitizenTravel ExpectationsUp to 25% About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and content creation company powered by technology to deliver industry-leading casino games and is a top-tier mobile games publisher, with more than 7,800 employees in over 20 locations around the world. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, free-to-play mobile games and online real money games. The company's regulated gaming products are approved for use in more than 325 licensed jurisdictions and are available in more than 100 countries. Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. At Aristocrat sustainability is embedded in our strategy, operations and the values and culture of our teams across the FY23 Sustainability Disclosures provide a detailed update on our progress on the issues that matter most to our business and our stakeholders. Across responsible gaming, diversity and inclusion, supply chain ethics and climate action we've taken meaningful steps forward, as we strive to deepen our business' resilience and long-term sustainability. We invite you to read more : #J-18808-Ljbffr
