Customer Success Specialist - Remote Work

Job Description:

We are looking for a talented and dedicated Customer Success Specialist to join our team at DTE Energy in a remote work position based in Canberra, Australian Capital Territory. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience and achieve success with our products and services.

Responsibilities:- Act as the primary point of contact for customers, addressing any inquiries and concerns in a timely and professional manner- Develop strong relationships with customers to understand their needs and goals- Provide product demonstrations, training, and ongoing support to customers- Collaborate with internal teams to resolve customer issues and improve the overall customer experience- Monitor customer usage and engagement to identify opportunities for upselling or cross-selling- Gather feedback from customers to inform product development and enhancements- Maintain accurate records of customer interactions and updates in the CRM system- Assist with onboarding new customers and ensure a smooth transition to our platform

Requirements:- 3+ years of experience in a customer-facing role- Excellent communication and interpersonal skills- Strong emotional intelligence and the ability to empathize with customers- Demonstrated adaptability and the ability to respond effectively to change- Reliable high-speed internet connection and a quiet workspace for remote work- Bachelor's degree in Business, Marketing, or a related field preferred- Experience working in the energy industry is a plus- Must be dedicated to providing top-notch customer service and achieving customer success

Benefits:- Relocation allowance for eligible candidates- Ongoing training and professional development opportunities- Company transportation options available- Opportunity to work in a dynamic and resilient culture that embraces change

Equal Opportunity Statement:DTE Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.