What you'll do The Customer Success Specialist (CSS) - Premium is responsible for building and maintaining a high level of customer engagement between Equifax and its premium customers. This is achieved through offering support that protects and grows base revenue and cultivates growth opportunities across all Equifax product lines. This includes supporting customers through product optimisation activities, process reviews, organising training where required and supporting product migrations.
The CSS is also expected to establish excellence in day to day account management functions including leading monthly customer review meetings with relevant business stakeholders.
As part of this role you will work within the allocated accounts to identify how the customer is using our products and services and qualify further opportunities to engage with the customers on an ongoing basis. You will also be partnering with cross functional teams like Product, Finance, IT, Service Operations, to ensure integration of objectives, strategy and execution. Working closely with the BDMs to ensure the best outcome for the customer in terms of customer service and experience is the key responsibility of this role.
What experience you need 4-5yrs of experience in Customer Relationship Management roles. Ability to learn Equifax's range of service offerings. Extensive experience working in a cross functional team. Personal presence and strong influencing skills. Mature, well balanced, and emotionally resilient. Excellent communication and interpersonal skills. What could set you apart Extensive knowledge of financial services, credit, and associated sectors. Exceptional personal customer relationship management skills and outstanding interpersonal and liaison skills with all levels of stakeholders. This role will suit someone who is responsive, focused on customer engagement and delivering customer success. You are good at planning and managing work output in a multitasking environment. You will possess strategic thinking and articulation and demonstrate a solid understanding of customers' perspectives to advocate for customer needs and gain commitment for the resources needed to meet those needs. You will join a team that fosters a collaborative environment where raising suggestions are valued and a challenge is accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.
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