CTB AND CO. is a leading hospitality software organisation with a suite of web-based programs that deliver critical operational and management information to businesses in the hospitality industry. Our range of programs include Cooking the Books, Drinking the Profits, Invoice Ripper, Keeping it Cool and Sticky Dates.
Our software platforms are designed to provide businesses with financial control by delivering detailed insights into managing food and beverage costs within a business. Our vision is to create a completely streamlined management system for the hospitality industry.
The role.The successful candidate will play an integral role in the customer success and organisational strength of our company and will have a wide range of responsibilities, including:
Provide customer support for all CTB AND CO. products and services, ensuring that expectations are set and issues resolved - ensure you deliver against the customer's expectations.Manage the implementation process following handover by the sales team, including driving the setup of customer databases.Assess/evaluate customer requirements, define scope and participate in creating service solutions.Develop strong customer relationships by providing exemplary support with high levels of customer service by utilising email, phone, or other communication forms as necessary.Administrative duties to support the provision of services to new clients, including data entry and management.Training and ongoing support for new customers.Record customer interactions and raise internal technical issues through support ticketing systems.Provide consistent feedback to ensure CTB AND CO. customers remain informed.Manage integrated third-party partners ensuring that positive outcomes are delivered for mutual clients.Continually seek to identify areas of improvement and contribute to CTB AND CO.'s shared knowledge base and continued success; including onboarding processes, policies and procedures.Assist in the preparation of reports on an ad-hoc and scheduled basis.Skills required.Excellent written and verbal communication skills including a helpful telephone manner – not afraid to pick up the phone and ask, "how can I help?"IT savvy with the ability to grasp new technologies effectively - you don't need to be a computer expert; we can teach you what you don't know!Familiarity with the hospitality industry and relative terminologies.Ability to communicate at all levels, confident presenting to small/medium groups.Excellent time management and organisational skills with the ability to multitask and prioritise in an ever-changing environment.A commitment to high level of customer service.Solution driven approach to challenges; analyse problems, determine the root cause and deliver a resolution.A keen attention to detail with a positive attitude.Ability to self-motivate while working effectively in a team environment.What we offer.Supportive and friendly team culture.Open and sociable working environment – table tennis skills are highly valued, as is a solid Nintendo Switch bowling score!Opportunity to develop a successful career in Sales, Account Management or Customer Success within the Tech Industry.Please apply with a Resume and Cover Letter#J-18808-Ljbffr
