**Job Title:** Customer Success Specialist
**Company:** David Jones
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Description:**
David Jones is seeking an enthusiastic and dedicated **Customer Success Specialist** to join our dynamic team in Canberra. This entry-level position is designed for individuals passionate about ensuring exemplary customer experiences while fostering meaningful relationships. As a Customer Success Specialist, you will play a pivotal role in supporting our customers, responding to inquiries, and contributing to the overall satisfaction of our clientele.
### **Key Responsibilities:**
- **Customer Engagement:**
- Proactively reach out to customers to understand their needs and challenges, ensuring they are maximizing the value of our products and services.
- Serve as the first point of contact for customer inquiries, providing efficient and effective solutions to enhance customer satisfaction.
- **Relationship Building:**
- Build and maintain strong relationships with customers, treating them as valued partners.
- Collaborate with internal teams to ensure a seamless and positive customer journey.
- **Problem Resolution:**
- Identify issues faced by customers and navigate the resolution process in a timely manner.
- Follow up with customers post-resolution to ensure their satisfaction and to gather feedback for continuous improvement.
- **Customer Onboarding:**
- Assist in onboarding new customers, providing guidance on how to use our products and services effectively.
- Develop and deliver training sessions and materials to enhance customer understanding and engagement.
- **Data Management:**
- Maintain accurate and up-to-date customer records and interactions within our Customer Relationship Management (CRM) system.
- Analyze customer feedback and trends to identify opportunities for service improvements.
- **Collaboration:**
- Work closely with sales, marketing, and product management teams to share customer insights and drive continuous improvement initiatives.
- Participate in team meetings to discuss performance targets, challenges, and share success stories.
### **Requirements:**
**Education and Experience:**
- Bachelor's Degree (or equivalent experience).
- At least 1 year of experience in a customer service or customer support role is required.
**Personality Traits:**
- **Driven:** A proactive and ambitious approach to work, eager to achieve goals and further the success of both the customer and the company.
- **Reliable:** Dependable and trustworthy, able to maintain confidentiality and exhibit integrity in all interactions.
**Soft Skills:**
- **Cooperation:** Ability to work collaboratively with team members and across departments to foster a positive work environment.
- **People Management:** Strong interpersonal skills to effectively interact with customers and colleagues, demonstrating empathetic listening and effective communication.
### **Benefits:**
- Paid Time Off (PTO)
- Retirement plan
- Gym membership
### **Working Environment:**
At David Jones, we believe in the power of connection. Our team works together like an extended family, supporting each other both personally and professionally. You will find a positive and collaborative work atmosphere where your contributions are recognized and valued.
### **Application Deadline:**
To apply, please submit your application by **October 6, 2024**.
### **Equal Opportunity Statement:**
David Jones is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of race, gender, age, sexual orientation, cultural background, or any other characteristics.
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Join us at David Jones and take the first step in your career, where your passion for customer success will make a genuine difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
