Customer Success Specialist

Job Description:

Rio Tinto is seeking a part-time Customer Success Specialist to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the successful candidate should have at least 3 years of experience in customer service or a related field.

Responsibilities:- Build and maintain strong, long-lasting customer relationships- Act as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner- Provide product and service information to customers, ensuring they are fully satisfied with their experience- Collaborate with internal teams to ensure a seamless customer experience- Analyze customer data and feedback to identify areas for improvement and implement solutions- Develop and implement customer success strategies to support company goals- Monitor customer usage of products and services, identifying opportunities for upselling or cross-selling

Requirements:- Motivated and resourceful individual with a customer-centric mindset- Excellent communication skills, both written and verbal- Strong analytical skills to interpret data and make informed decisions- Ability to work independently and as part of a team- Experience in CRM software and Microsoft Office Suite- Bachelor's degree in Business Administration or a related field is preferred

Benefits:- Free food provided during working hours- Retirement plan options for long-term financial security- Travel and spending expenses covered for work-related activities- Inject a sense of joy and vibrancy into the work environment

Equal Opportunity Statement:Rio Tinto is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.

Deadline to apply: June 26, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team at Rio Tinto, please submit your application by the deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.