**Job Title: Customer Success Representative**
**Company: GameStop**
**Location: Brisbane, Queensland, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**About Us:**
At GameStop, we're dedicated to providing an exceptional gaming experience to our customers, fostering a community that blends passion for gaming with customer-centric service. With a commitment to diversity and inclusivity, we aim to create an environment where all team members feel valued and supported. Join us in paving the way for a culture of belonging!
---
**Job Summary:**
As a Customer Success Representative at GameStop, you will play a pivotal role in ensuring our valued customers have an exceptional experience with our products and services. You are the key point of contact for our customers, responsible for enhancing customer satisfaction, increasing retention, and driving engagement. Your expertise, reliability, and confident communication will establish you as a trusted advocate for our customers while aligning closely with our company's mission and values.
---
**Key Responsibilities:**
1. **Customer Engagement:**
- Serve as the primary liaison for customers, providing timely and effective support for inquiries, issues, and service escalations.
- Proactively reach out to customers to ensure a positive experience and to gather feedback about their gaming experience.
2. **Problem Resolution:**
- Identify, address, and resolve customer concerns efficiently while ensuring a positive customer experience.
- Implement effective solutions and follow-up with customers to ensure satisfaction and resolution of issues.
3. **Retention Strategies:**
- Build strong relationships with customers to foster loyalty and retention, understanding their needs and recommending tailored solutions.
- Collaborate with the sales and marketing teams to identify opportunities for upselling and enhancing customer value.
4. **Negotiation & Decision-Making:**
- Utilize your negotiation skills to handle customer complaints effectively, turning potential issues into positive outcomes.
- Make informed decisions based on customer feedback and market trends, contributing to strategic discussions with management.
5. **Reporting & Feedback:**
- Maintain accurate records of customer interactions, feedback, and resolutions using internal reporting tools.
- Analyze customer feedback to improve service and product offerings, providing insights to the management team.
6. **Product Knowledge:**
- Stay updated on the latest gaming products, promotions, and company policies to provide accurate information and recommendations.
- Conduct product demonstrations and assist customers in understanding product features and benefits.
7. **Team Collaboration:**
- Work collaboratively with fellow team members to promote a positive work environment and cultivate a culture of teamwork and inclusivity.
- Participate in ongoing training and development programs to enhance skills and knowledge related to customer success and gaming products.
---
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience in a related field.
- **Experience:** Minimum 4 years of experience in customer service or customer success roles, preferably in the retail or gaming industry.
- **Personality Traits:**
- **Confident:** Able to engage with customers and communicate effectively, showcasing self-assurance in solving issues.
- **Reliable:** Exhibiting a strong sense of responsibility and accountability in all aspects of the role.
- **Soft Skills:**
- **Negotiation:** Skilled at finding solutions that satisfy both the customer and the company.
- **Decision-Making:** Capable of making informed decisions based on data, customer insights, and business objectives.
- **Technical Skills:** Proficiency in using CRM software and Microsoft Office applications; familiarity with gaming systems and retail management tools is a plus.
- **Softwares Used:** CRM platforms (e.g., Salesforce), communication tools (e.g., Slack, Zoom), and ticketing systems.
---
**Benefits:**
- Company equipment provided to assist with your role.
- Free food during work hours to keep you energized and focused.
- Joining bonus for new hires who successfully complete the introductory period.
---
**Working Environment:**
At GameStop, we value diversity and inclusivity. Our commitment to creating a culture of belonging means that every team member is encouraged to bring their whole self to work. We celebrate different backgrounds and perspectives because we believe they enhance our ability to serve our customers better.
**Deadline to Apply:** Please submit your application by October 25, 2024.
---
**Equal Opportunity Statement:**
GameStop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment.
Join us in making gaming an even more rewarding experience! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
