**Job Title:** Customer Success Officer
**Company:** Tech Data
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
**Job Overview:**
Tech Data is seeking a passionate and motivated Customer Success Officer to join our dynamic team in Canberra. This part-time, entry-level position offers an excellent opportunity for individuals who are eager to start their career in customer service and engagement within the tech industry. As a Customer Success Officer, you will play a pivotal role in ensuring customer satisfaction, supporting product usage, and fostering long-term relationships with our clients.
**Key Responsibilities:**
1. **Customer Engagement:**
- Serve as the primary point of contact for assigned customers, ensuring excellent communication and responsiveness to inquiries.
- Proactively reach out to clients to understand their needs and gather feedback on product performance and service satisfaction.
2. **Onboarding Support:**
- Assist in onboarding new customers, guiding them through the initial setup and usage of Tech Data products and services.
- Provide training and resources to help customers maximize the value of our solutions.
3. **Issue Resolution:**
- Identify customer pain points and collaborate with internal teams to develop effective solutions and resolve technical issues in a timely manner.
- Monitor customer inquiries and manage support tickets, ensuring escalation to appropriate teams when required.
4. **Relationship Management:**
- Build and maintain strong relationships with customers to foster loyalty and retention.
- Regularly conduct follow-ups to assess customer satisfaction levels and areas for improvement.
5. **Feedback and Reporting:**
- Collect and analyze customer feedback to identify trends and opportunities for product enhancements.
- Provide insights to the management team regarding customer needs, usage patterns, and areas for potential growth.
6. **Collaboration:**
- Work closely with sales, product management, and marketing teams to align customer needs with company offerings and updates.
- Participate in team meetings and collaborative projects to enhance overall customer experience.
**Requirements:**
- **Educational Background:**
- A high school diploma or equivalent is required; an associate degree or coursework in business, communications, or a related field is a plus.
- **Experience:**
- No prior experience is necessary, but any internship or volunteer work in customer service or related roles is a plus.
- **Personality Traits:**
- Resourceful: Ability to think creatively and find solutions independently.
- Hardworking: Demonstrates a strong work ethic and determination to succeed.
- **Soft Skills:**
- Exceptional negotiation skills to effectively communicate with customers and meet their needs.
- Strong problem-solving abilities to tackle challenges and enhance customer satisfaction.
- **Technical Skills:**
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with Customer Relationship Management (CRM) software is advantageous but not mandatory.
**Benefits:**
- Comprehensive training and professional development opportunities.
- Paid sick leave to ensure health and wellbeing.
- Relocation allowance for candidates moving to Canberra for this position.
**Working Environment:**
Tech Data is committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace that values the unique contributions of every individual.
**Application Deadline:**
Please submit your application by October 6, 2024.
**Equal Opportunity Statement:**
Tech Data is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
