About us blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership.
When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.
We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents and differences.
We have another exciting Customer Success Manager opportunity at blueAPACHE in Melbourne!
This role will be based in the office 4 days a week with 1 day WFH.
Responsibilities Serve as the lead point of contact for all commercial matters related to your assigned client base. Ensure all whitespace, re-signs, risks, and outputs of the technology roadmaps are captured and maintained as Opportunities within the CRM. Provide quotations to customers. Look after the ongoing retention of customers by negotiating contract resigns prior to their current contracts expiring. Ensure re-sign engagement is occurring with appropriate lead-up time to the existing contract end date. Maintain customer billing by regularly reviewing and auditing customer invoices in collaboration with the assigned Service Delivery Team. Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts. Qualifications Extensive customer experience in IT technology, MSP or related industry. Previous experience working as a Customer Success or Account Manager. You have a keen interest in technology and can conceptualise consumption models. High attention to detail and commercial acumen. Dedicated and able to work to deadlines. Benefits We offer options for you to interview virtually. blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment. Regular social events and an awesome culture – work with a team of experts in their field. Ongoing training and development including paid certifications. Quality hardware and laptop provided. Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it! Please note, all offers of employment at blueAPACHE are subject to police clearance checks.
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