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First Things First - What We Can Offer You Free daily breakfast and lunch providedFlexible working arrangementsMonthly RDO (Full time employees)Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitOpportunities for growth, development and career progressionFun team camaraderie and eventsPaid volunteer leave daysPublic holiday exchangeCasual dressTeam social activitiesFree car parkingAnd a range of other fantastic benefits!The Job The Customer Success Manager proactively partners with assigned clients and works to ensure clients realise value and achieve their intended outcomes with the Simpro Group of products.
What You'll Do Partner with assigned clients to ensure clients realise value and achieve their intended outcomes with the Simpro Group of products.Develop and maintain trusted relationships with assigned clients and demonstrate commitment to client's success.Manage the customer lifecycle for assigned clients after onboarding through to expansion and renewals.Demonstrate a solid knowledge of the product and product features.Deep understanding of the customer's business, objectives and challenges.
Proactively share product guides and updates, as well as insights, best practice and industry trends.Demonstrates ability to manage some complex situations.
Able to conduct analysis of situations or data requires a review of a variety of factors.Thinks creatively to find innovative solutions to overcome obstacles for customers.Work cross-functionally to drive product adoption and remove obstacles.Builds strong relationships, both internally and externally, to tackle shared challenges collaboratively.Manage escalations independently and communicate with the customer whilst keeping them engaged.Keeps records up to date in sales CRM and customer success platform.
Generate reports as required.What You'll Bring Experience in customer-facing roleGood customer service skills and a desire to deliver the best for our customersExcellent listening skills and the ability to build trust and rapport with stakeholders at all levelsBe proactive and enjoy collaborating across teams to deliver great commercial outcomesGood interpersonal skills and the ability to build trust and rapport with stakeholders at all levelsBe tech savvy and have the desire to learn, and the ability to convey technical topics with simplicityAbility to work effectively under pressure and to perform well in a team dynamicCore values required of all Simpro, AroFlo, BigChange & Clockshark employees: While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility.
Our culture and core values are very important to us:
We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & Clockshark are equal opportunity employers with a best-of-class onboarding program and supportive team environments.
We embrace and support cultural diversity and Equal Employment Opportunity.
Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role. WelcomeWelcome to Simpro!
Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities.
We are customer-centric, always putting our customers and teammates first.
We take accountability, owning both our innovations and our mistakes.
We're growth-minded, constantly learning and evolving.
And most of all, we celebrate our successes together!
About UsSimpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide.
The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK.
Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions.
Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making.
Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business?
Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.
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