Who We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Position DescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan.
Signature drives the right insights and people at the right time - which can make all the difference.
When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations.
They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.
They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health.
This role will also partner across Salesforce to provide a unified Signature experience for their customers.ResponsibilitiesEffectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through SignatureSingle Cloud Product expertise as well as industry-relevant expertiseSingle point of customer accountability covering only Signature-entitled customers, building and maintaining strong, trusted relationshipsAuthority in orchestrating technical resources & delivering technical informationDrives Customer Success Score metrics for customers and handles Escalations and Red AccountsQualifications and SkillsExperienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions ArchitectureKnowledge of Salesforce products (preferably Sales Cloud/ and or Service Cloud), platform features, capabilities, and standard methodologiesStrong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customersOutstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationAbility to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objectionsKnowledge in one or more lines of business (LoBs)A good understanding of enterprise architecture principlesExperience will be evaluated based on the strengths you'll need for the role (e.g.
demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.
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