Introduction At IBM, work is more than a job - it's a calling: To build.
To design. To code. To consult.
To think along with clients and sell.
To make markets.
To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
You will be joining our industry leading Open Hybrid Cloud Platform & AI team.
IBM's open hybrid cloud platform architecture, based on Red Hat Open Shift, works with the entire range of clients' existing IT infrastructures, regardless of vendor.
This platform allows clients to "write-once/run-anywhere," and enables a hybrid cloud approach that drives up to 2.5 times more value for clients than a public cloud-only solution.
Join us in addressing this 1 trillion dollar addressable market.
Your Role and Responsibilities As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.
You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat Open Shift.
You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.
To be successful in this role you: Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent.
Deeply understand customer business and technology needs; become the face of IBM to the customer.
Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings.
Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
Have handled difficult customers or situations and can demonstrate resolutions.
Willingness to take initiative and tackle things on your own.
Ability to navigate data and people to find answers.
Execute customer success plan to drive adoption post-deployment.
Required Technical and Professional Expertise Technical understanding and hands-on experience with Containers, Open Shift, Value Prop, Use Cases, Competitive Differentiation.
Technical understanding of IBM Middleware / Software / Cloud Services.
Experience with enterprise software implementations.
Ability to show customers how to "use" the offerings to get to first productive use and proactive expansion.
Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes.
Analytical mindset and problem-solving skills.
Understanding of enterprise software implementations, Saa S / Iaa S / Paa S and cloud applications.
Strong interpersonal relationship building and executive communications skills.
Can manage multiple customer accounts and projects simultaneously.
Preferred Technical and Professional Expertise 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting).
Experience working with Open Shift and Hybrid Cloud & AI Growth Offerings.
Experience working in B2 B Enterprise Software, Saa S / Iaa S / Paa S and/or Cloud.
About IBM IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue.
The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally.
These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation.
Your Life@IBM Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You@IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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