Position: Permanent, Full-time, AssociateLocation: On-site, SydneyPosted: 25 September 2024Applications close: 25 October 2024 at 5pmKEY POINTS:One plus years in administrative or customer facing work.Good working knowledge and/or interest in software.DescriptionThe Role As a Customer Success Associate, you will play a key role in providing essential administrative and implementation support to both our team and clients. This position offers the opportunity to contribute to a fast-growing startup while shaping the success of our customers.
This is the role for you if: You're excited to be part of a dynamic and rapidly expanding startup.You're passionate about driving customer success and delivering exceptional experiences.You're enthusiastic about the impact software can have on industries and people's lives.What You'll Be Doing: Supporting client success: Assist Customer Success Managers in implementing and managing client accounts, ensuring smooth onboarding and ongoing satisfaction.Preparing and maintaining resources: Create onboarding materials and keep learning resources, including the online knowledge base, up to date to provide clients with the latest information.Building strong relationships: Foster and maintain meaningful connections with all stakeholders, ensuring open communication and trust.Responding to inquiries: Act as a reliable point of contact for both internal teams and external clients, promptly addressing questions and concerns.Educating and empowering clients: Teach, advise, and guide clients and their teams on effectively using our product, ensuring they get the most value from it.Developing training materials: Play a key role in creating and enhancing online resources and educational content to support ongoing client success.Conducting usability tests: Test new software features to ensure they meet client needs and maintain high usability standards.Handling additional administrative tasks: Tackle various administrative responsibilities to support smooth operations within the team.What we are looking for Base requirements: One plus years in administrative or customer facing work. Good working knowledge and/or interest in software.Winning attributes: You thrive in the fast-paced world of a growing startup.You're self-motivated, proactive, and committed to delivering excellence.You excel at multitasking in a dynamic environment.You're interested in industries like property, construction, or software.You quickly grasp complex systems and ideas and take ownership of your learning.You communicate complex concepts clearly and effectively, both in writing and verbally, to diverse audiences.You have a genuine passion for people and take pride in contributing to their success.Your emotional intelligence and empathy allow you to build strong connections.Detail-oriented and professional, you never miss the small but important things.You present yourself with confidence and are always punctual.The Company Simpel is an Australian software development company breathing innovation into construction technology to address the glaring needs of the industry.
Founded in early 2018, our team's obsession is to become the 'Construction World's Go-To Digital Toolbox'.
Simpel is cloud-based construction project management platform that brings together the key operational functions needed to take a project from concept to completion via a single intuitive, process efficient and cost-effective platform. It is underpinned by continual innovation.
Simpel is quickly being embraced by the industry and is driving some of Australia's largest construction projects. Our growth means we are looking for ambitious self-starters who are prepared to work hard and share in the future growth and success of the business.
Our Team The Simpel team is tight knit, passionate, and driven. We pursue excellence in everything we deliver. Everyone is committed to the business and the clients first. When things need to be done, everyone puts up their hand to contribute. While we demand excellence from our staff, we also reward it. At Simpel you will find rewarding work where you can make a clear difference to the company, the industry and the people that work in it.
How to Apply If you are passionate about joining a software startup in property, please submit your resume. The application must include:
A one-page cover letter outlining why you are the best fit for the role;A two-page resume outlining technical skills, experience and education;Be submitted as a single PDF.Apply Online #J-18808-Ljbffr
