Customer Success Associate - Full Time

This is a Customer Success Associate - Full Time role with one of the leading companies in AU right now -- OwnHome -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at OwnHome **Note - this role is open to accepting applications from qualified candidate's with a Working Holiday Visa.** Joining the Customer Success Team will see you supporting applicants into their homes, partnering with the sales team on a business-critical triage and education project. You'll work alongside the growth, operations, credit and engineering team within the business to learn more about how a high-growth startup functions, and get hands-on experience in the engine of the business. As a Customer Success Specialist, you will enjoy a supportive training program and the opportunity to thrive. Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You'll provide first-level account support to aspiring home-buyers on behalf of the home finance team. Ultimately, your goal will be to delight our customers on their first call and send them away with the confidence to move forward in their homeownership journey. Previous Associates: - Anwesha: 10/10 would recommend! Had the absolute best time and truly was the fastest I learnt (props to great support and training)  - Darcy: +1! - Arnav: Best place to work If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like OwnHome. Applying here is the first step in the hiring process for this role at OwnHome. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.