Customer Success Assistant - Remote Work

Job Description:

As a Customer Success Assistant at Citigroup, you will be responsible for ensuring customer satisfaction and retention through excellent communication and problem-solving skills. This is a remote work position based in Canberra, Australian Capital Territory, AU, with a job type of full-time at an Associate Level.

Responsibilities:- Act as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner- Develop relationships with customers to understand their needs and provide solutions to enhance their experience- Collaborate with internal teams to ensure seamless implementation and delivery of services to customers- Analyze customer feedback and data to identify trends and opportunities for improvement- Assist in the onboarding process for new customers to ensure a smooth transition- Monitor customer accounts to ensure satisfaction and identify potential areas for upselling or cross-selling opportunities- Provide training and support to customers on Citigroup products and services

Requirements:- Minimum of 4 years of experience in a customer-facing role- Independent and driven personality traits to excel in a remote work environment- Strong adaptability and teamwork skills to collaborate effectively with team members and customers- Excellent communication skills, both written and verbal- Experience in financial services or banking industry is a plus- Bachelor's degree in Business Administration or relevant field- Proficiency in CRM software and Microsoft Office Suite

Benefits:- Relocation allowance for eligible candidates- Medical coverage for you and your dependents- Paid Time Off (PTO) to ensure work-life balance- Be part of a team that leads the industry through cutting-edge ideas and solutions

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Citigroup is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.