Customer Success Assistant - Remote Work

Job Description: We are seeking a part-time Customer Success Assistant to join our remote team at Metcash in Canberra, Australian Capital Territory. As an Associate level position, the ideal candidate will have at least 4 years of experience in a customer-facing role. Responsibilities:1. Serve as the primary point of contact for customers, addressing inquiries and issues in a timely and professional manner.2. Collaborate with internal teams to ensure customer needs are met and issues are resolved effectively.3. Provide product demonstrations and training sessions to customers, both one-on-one and in group settings.4. Monitor and analyze customer data to identify trends and opportunities for improvement.5. Assist in the development of customer success strategies and programs to drive retention and satisfaction. Requirements:1. Confident and hardworking individual with excellent communication skills.2. Strong critical thinking skills and ability to problem-solve effectively.3. Previous experience in a customer-facing role, preferably in a technology or SaaS company.4. Ability to work independently and manage time effectively in a remote work environment.5. Experience with presentation software and tools for virtual meetings.6. Bachelor's degree in business, marketing, or a related field is preferred. Personality Traits:1. Confidence in dealing with customers and solving problems.2. Strong work ethic and dedication to the success of our customers. Soft Skills:1. Critical thinking skills to analyze data and make strategic decisions.2. Presentation skills for effectively conveying information to customers. Benefits:1. Retirement plan to help you plan for your future.2. Dental insurance to keep you healthy and happy.3. Company equipment provided for remote work. Working Environment:At Metcash, we thrive in a dynamic and fast-paced working environment where continuous learning and adaptation are key to staying ahead in a rapidly changing world. Deadline to apply: March 27, 2024 Equal Opportunity Statement:Metcash is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.