This is a Customer Success Advocate - Creative Industry Project Management Software role with Streamtime based in Sydney, Australia
Streamtime --
Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
More about the Customer Success Advocate - Creative Industry Project Management Software role at Streamtime
The Customer Success Advocate will respond to the needs of new and existing customers and partner to ensure they get the most out of Streamtime – all with the goal of helping their businesses and teams go from strength to strength. This includes in the initial onboarding phase as well as health checks in the longer term.
You'll have frequent interaction with customers. These will range from business owners, to project managers, architects to ad agencies. Obviously it will help if you've had exposure to businesses like these in the past – and that you have a passion for creativity.
You'll be digital & tech savvy and you'll be great at understanding customers problems and what they're trying to achieve in their business. You'll be able to adapt your approach to different situations and advise customers on their business and workflows when it comes to managing jobs and projects.
You won't be camera shy, appearing on webinars and forging close relationships at scale through Q&As, demonstrations and product updates.
Ideally, you'll also know your way around Intercom, including how to segment, filter, snooze, close and improve automation of saved responses. You'll have complete understanding of the words "ownership" and "accountability" as you track the performance of yourself and the team to hit targets, improve performance and introduce us to a few things that we don't know – that have got you results in the past.
What you need to succeed
Passion for the creative industry and client success Demonstrated exceptional customer negotiation and problem solving skills from previous employment Excellent work ethic Self-motivated, team-oriented, very responsible, and focused on exceeding expectations Understanding of project management software, terminology, concepts and strategies Exceptional organizational, presentation, and communication skills, both verbal and written Self-managed, responsive, and dedicated to client success 2+ years in a sales / account / customer success role in a similar SaaS company and / or project / account management in a creative agency. Very comfortable with technology and a willingness to learn new tools and processes. We're regular users of Slack, Zoom, Intercom, Notion.
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Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Streamtime team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what's outlined ????
Key Responsibilities
???? Query Handling ? Customer Education and Onboarding
Key Strengths
Written communication Service orientation Verbal communication
Why Streamtime is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Streamtime not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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