Our team is currently working from home receiving inbound calls & requests from Brokers to action personal loan applications.
We support brokers professionally and efficiently with customer experience as the number 1 focus.
Be the professional voice of our company.
Always provide the right information.
Keep a lookout for any upsell/cross-sell opportunities.
We'll show you the ropes with a full training and induction program via digital communication channels.
You will be supported by a great team and an inspiring leader, all who are passionate about Life @ Latitude.
We are an open and quirky bunch, and rest assured that good banter is a given!
Ideally, we're looking for the following: Let's look at you: You are passionate about making a difference to our customers' lives by providing the best level of service possible. An enthusiastic team player, who is excellent at building rapport and can focus on tangible benefits for our customers.
You enjoy problem-solving, simplifying processes, and reducing customer effort. You will have a positive, compassionate, and friendly phone manner, strong computer skills, and the ability to navigate through multiple systems.
You'll also: Be as swift as they come at grasping new information.Be solutions-focused and have the drive to succeed.Remain calm in the face of challenging situations.Be comfortable working in a team that runs Monday to Friday between 8:00 am and 6:00 pm.Any work experience within finance is advantageous but our key focus is finding the finest individual to contribute to our diverse culture. We are looking for an energetic, driven team player with a positive 'can-do' attitude.
Sometimes the best candidates don't have 100% of what is listed above, but if you have most and are confident you'd be a good fit, we'd love to hear from you!
Sounds like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.
We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values: Act Right, Show Care, Be Curious.
Recognition @ Latitude: Education support, Better giving program with charity partners, Latitude matches dollar for dollar, and Community partner days.
Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid setup - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate/bereavement leave.
Yearly salary reviews. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens. About UsWhy work at Latitude?In addition to a great culture, challenging work, and the chance to grow your career, Latitude also offers a comprehensive suite of employee benefits, designed to be as individual as each of our employees. From superannuation and short-term incentives to flexible working policies and a comprehensive employee assistance program, there are Latitude benefits to support your working and personal life. Additionally, the 'Congratitude' recognition program exists to reinforce our spirit of teamwork and achievement, and have a little fun along the way.
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