About the Home Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. Located near the airport and beaches, this care home provides an awesome tropical landscape. It consists of 123 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
Benefits of Bupa Supportive, collaborative, and caring team cultureContinual learning and development opportunitiesInternal transfers across our care homesDiscounts on Bupa products – Healthcare, Optical, Dental & other retail partnersAbout the Role As the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.
Duties Each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. Below is an example of tasks but you certainly wouldn't be responsible for all of them!
Resident Placement: Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.Employee Service: Support and oversee the Care home employee experience through: administering rosters, recruitment activities, completing the onboarding and induction of new starters, managing annual and sick leave in the rosters.Concierge / Reception / Admin: Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.Skills and Experience Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.Great communication skills, with diplomacy and a proactive approach particularly important in this role.Intermediate to advanced skills across the MS Office SuitePrevious experience gained in a similar admin/customer service roleHighly developed organisation and time management skills – prioritisation and self-direction is key in this roleCulture We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
How to Apply Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
To learn more about working at Bupa please visit our website: https://careers.bupa.com.au
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