Customer Service Training and Quality SpecialistSince 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity… Join our team as a Customer Service Training and Quality Specialist and play a pivotal role in shaping extraordinary customer experiences! We are seeking a dynamic individual to design and implement cutting-edge training programs, ensuring our customer service representatives excel in communication and problem-solving. As the guardian of service quality, you will conduct assessments, provide valuable feedback, and collaborate cross-functionally to enhance overall customer satisfaction. If you have a passion for cultivating excellence and want to contribute to a positive customer-centric culture, apply now to be part of our dedicated team. Elevate your career and make a difference in the world of customer service with us!
About you... At Device Technologies, we succeed through our commitment to four key values:
Delivering Innovation – We encourage and reward fresh ideas and are committed to supporting our people to make change.Seeking Collaboration – We support each other in our combined mission to help others achieve their goals.Taking Ownership – We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.Practising Good Business – Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.Our ideal candidate for this role aligns with these values.
The ideal candidate for the Customer Service Training and Quality Specialist role is a dynamic professional with a passion for cultivating excellence, possessing expertise in designing effective training programs, and a keen eye for maintaining and elevating service quality standards.
Experience: Minimum 2 years of relevant work experienceExcellent communication skills (oral and written)Excellent attention to detailStrong process orientation and continuous improvement mindsetStrong planning capabilityGrow competencies in a collaborative environmentStrong SAP experienceInterested? To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change people's lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
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