Customer Service TraineeCome join Team NSC!
Looking to make a positive impact in your community while getting paid to learn?
This is your chance!North Sydney Council administers the North Sydney local government area on Sydney's picturesque lower North Shore.
Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD.Why choose a traineeship?
There are countless reasons and fantastic benefits!Gain experience and practical skills while you get paidGuidance from experienced mentorsValuable on-the job training in the workplaceUpon completion you graduate as a qualified tradespersonFlexible full-time or part-time work and study optionsAccess to excellent employee benefits No debt!
You don't pay to study – you GET PAID to work and learn!Is this the role for you?Strong commitment to delivering high-quality service and maintaining positive relationships with customers.Clear and professional communication, both written and verbal, with customers and colleagues.Ability to handle multiple tasks and prioritize duties effectively.High level of accuracy in data entry, financial transactions, and customer bookings.Ability to resolve customer issues and inquiries efficiently, with appropriate escalation where necessary.Willingness to learn and develop new skills related to customer service, administration, and Council services.Essential criteria Completion of year 10 schooling education A strong interest in customer service and working with the publicExcellent communication and interpersonal skillsAbility to work in a team and independentlyBasic proficiency in Microsoft Office (Word, Excel, Outlook)Desirable criteria Previous experience in customer service or office-based roles (e.g., retail, reception)Familiarity with customer service software or databases (training will be provided)Why work at NSC?
We're committed to creating a diverse, inclusive and positive workplace.
Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council.
The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.North Sydney Council as an employer offers excellent employee benefits such as:Easy accessibility to work with spectacular harbour view work locationsAccess to Fitness Passport Excellent work-life balance with a 35-hour working week for indoor employees or fortnightly RDO's for outdoor employeesFlexible working hours with access to flexi-time for indoor employeesFreedom to direct contributions to any compliant superannuation fundA holistic health and well-being program offering exercise classes, flu vaccinations, skin checksAccess to employee recognition and reward programWeekly fruit basketsFree access to counselling sessions through our Employee Assistance ProgramFree financial advice by a certified Financial PlannerMonetary transport allowanceInvitations to local government events, training and planning sessionsAccess to corporate social events at picturesque harbour locationsClose locale to transport options including train, bus, metro and bike ways Salary details Salary from: $24,429 to $62,358 pa + 11.5% superannuation + $1,000 transport allowance pa35 hours per week with access to flexi timeHow to applySchool Leavers: Applicants are required to submit a cover letter and answer the questions below.
Currently studying towards a qualification: applicants are required to submit a cover letter, academic transcripts and answer the questions below.In your cover letter for an apprenticeship or traineeship, you should focus on showcasing your enthusiasm, willingness to learn, and any relevant skills or experiences you've gained through school, volunteer work, or extracurricular activities.
Highlight your interest in the field and explain how your academic background has prepared you for the role.
Emphasis qualities such as a strong work ethic, adaptability, and teamwork, even if you don't have direct work experience.
Make sure to convey your proactive attitude, passion for developing new skills, and genuine desire to contribute to the organisation.If you have any questions relating to this vacancy, please contact our People & Culture team at email ****** Date: 05 January 2025 - 11.30pm About UsWith a cohort of approximately 400 permanent (full time and part time) employees, we consider ourselves not too big, not too small - just right!
At North Sydney Council we're committed to creating a diverse, inclusive and positive workplace.
Our teams value the unique contribution each member makes, and genuinely strives towards making North Sydney Council a fun place to work!
The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.
Our commitment to our staff at North Sydney Council is: To optimise employee performance in an enjoyable, safe, fair and equitable workplaceNorth Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion.
North Sydney Council also adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.
We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.