Customer Service Trainee

If you have seen a vacancy on any external jobs website and wish to apply or request a position description, please email ****** . 

Integrity, teamwork, leadership and care are values that are embedded in everything we do. If you share these values, we want to hear from you.

If you would like to have a confidential discussion about any vacancy, or submit an expression of interest, contact the HR team by email ****** .
Customer Service Trainee
Employment Type: Traineeship contract (2-years fixed-term), full-time

Applications close: 9:00am Wednesday 24 April 2024 Central Highlands Water is a major regional employer, and we want you to join us!

We are on the hunt for two mature individuals who:
Have a passion for assisting customers. Are creative, organised and solutions focused.  Have a good understanding of computer systems and applications.
Two exciting opportunities currently exist as a Customer Service Trainee within our organisation!

We're seeking organised, proactive, and detail-oriented people with a passion for administrative tasks with strong communication & interpersonal skills to provide support to the Customer Services Team.

About us
At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.
To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website , or check out our LinkedIn or Instagram pages!

The opportunity
Reporting to the Team Leader Customer Services, you will develop skills over a two-year traineeship that will enable you to understand and respond to a broad range of customer enquiries and develop customer relation skills to a competent level.

You will also learn skills in a range of business systems and develop a basic level of understanding of the greater Customer Services team, including but not limited to, establishing, and maintaining customer accounts and associated data bases, facilitating connections to services, providing information about asset locations, receiving payments, and be the first point of contact for incoming customer telephone enquiries.

To learn more about this role, download the position description .

About you
Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.
We'd love to hear from you if you have: Relevant or transferrable customer service experience. Good interpersonal and communication skills. Demonstrated knowledge of customer service principles and practices. Demonstrated working knowledge and understanding of computer systems and applications. What's in it for you?
Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community!

We're offering a supportive environment and offer a huge range of employee options and benefits.  Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

At CHW you will: Have access to training and development opportunities that will further develop your knowledge and skills. Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing. Work in an organisation that makes a difference to our community. Be part of an organisation that cares about you, your safety and wellbeing. How to apply
If you want to make a positive impact through meaningful work and have the energy, courage and ideas to take on a challenge, we'd love to hear from you! To submit your application, click on  APPLY  to be redirected to our website and for a copy of the Position Description. While you are on our website, take a look around. You won't be disappointed! Please ensure you provide a cover letter and your resume. Have questions?
For a confidential chat about the role, please contact  Stephanie Burzacott on  0428 725 983 .
Applications close  9am Wednesday 24 April 2024. Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history. This role may be subject to a probation period.
We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Stephanie Burzacott.

If you need a copy of this advertisement in an accessible format, please email ****** . At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated. Expressions of Interests
Join our team and embark on an exciting journey!
Are you ready to be part of a dynamic and innovative organisation that is shaping the future of the water sector? At Central Highlands Water (CHW), we believe in the power of exceptional talent to drive positive change and achieve extraordinary milestones. We are currently seeking exceptional individuals like you to join our diverse and motivated team.

Why CHW?
At CHW, we pride ourselves on fostering a culture of collaboration, creativity, and continuous learning. As a forward-thinking organisation, we are committed to pushing the boundaries and staying at the forefront of industry advancements. We strive to create an environment that encourages our employees to embrace challenges, develop new skills, and contribute to groundbreaking projects.

Our Values  IntegrityTeamworkLeadershipCareWhat you'll find at CHW Growth Opportunities: We are invested in your professional development. You'll have access to various learning resources and the chance to take on new challenges that stretch your skills.Impactful Projects: Be part of projects that make a difference. Our work influences industries, communities, and people's lives.Supportive Environment: We foster a supportive and nurturing work environment that emphasizes work-life balance, well-being, and mutual respect. Who we're looking for
We are seeking individuals who are passionate, driven, and possess a commitment to excellence. Whether you're an experienced professional looking to advance your career or a recent graduate eager to kickstart your journey, CHW welcomes candidates from all backgrounds.

How to apply
Take the first step toward an exciting and rewarding career with CHW! Show us why you are the perfect fit for our team! Submit your Expression of Interest to ******  and our friendly team will be in touch!

Join us at CHW and embark on a journey of growth, innovation, and making a meaningful impact. Together, let's shape the future! Central Highlands Water is committed to providing exceptional customer service including protecting privacy and personal information.  Central Highlands Water is bound by the Victorian Privacy and Data Protection Act 2014 and by the Health Records Act 2001. The Victorian Privacy and Data Protection Act 2014 and the Health Records Act 2001 both address the wariness of people regarding the privacy of their personal information by enshrining enforceable standards in law, and committing Victorian government agencies, statutory bodies, local councils and various other organisations to follow them.  Central Highlands Water will only use or disclose information about you for the purpose for which you provided it – for example, creation of internal application profiles and maintaining of employee records. We will only use or disclose your personal information for a secondary purpose with your consent, or where the Privacy and Data Protection Act 2014 otherwise authorises the use or disclosure. You may also be interested in...Why Work With Us?Find out more about how CHW values a safe and healthy workplace and supports our staff with leadership, learning and development opportunities.
Every day, when you turn on your tap, the people at Central Highlands Water play their part, providing the infrastructure, and support, to keep water moving, in your home, your business and beyond.
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