Customer Service Technical Centre Manager Customer Service Technical Centre Manager
Position Overview: We are seeking a dynamic and experienced individual to lead our Customer Service Technical Centre as a Manager. This is an exciting opportunity to play a pivotal role in driving innovation, managing a talented team, and fostering strategic partnerships within the Cloud ecosystem.
Company Overview: Digital61 is a leading technology company dedicated to empowering businesses with cutting-edge solutions. As a key player in the industry, we are committed to delivering top-notch services and driving digital transformation for our clients.
Our people love working with the latest technology, and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to the way we build solutions for our customers. We are committed to technical development through training, mentoring, and coaching, so regardless of previous technical experience, we strongly encourage you to apply if you have an analytical approach to problem solving and learn best by doing.
Position Responsibilities: Leadership: Lead and inspire a team of technical experts to achieve business objectives and deliver exceptional results.
Strategy Development: Develop and implement strategic plans to drive growth, innovation, and adoption of Microsoft Cloud technologies.
Partnership Management: Cultivate and maintain strategic partnerships with Microsoft and other key stakeholders to enhance collaboration and drive business success.
Technical Expertise: Stay abreast of the latest trends and developments in Microsoft Cloud technologies and provide technical guidance and expertise to the team.
Customer Engagement: Collaborate with customers to understand their needs, provide technical solutions, and ensure a seamless experience throughout the engagement process.
Resource Management: Manage resources effectively, including budget allocation, staffing, and project prioritization, to maximize efficiency and productivity.
Performance Tracking: Monitor and evaluate team performance, track key metrics, and implement strategies for continuous improvement.
Qualifications: Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred. Proven experience in managing technical teams and driving business outcomes in a technology-focused environment. In-depth knowledge of Microsoft Cloud technologies, including Azure, Office 365, and Dynamics 365. Strong leadership and communication skills, with the ability to inspire and motivate teams to achieve goals. Excellent problem-solving skills and a strategic mindset, with the ability to drive innovation and change. Demonstrated ability to build and maintain effective relationships with internal and external stakeholders. A current AGSVA clearance would be viewed favourably. Why Join Us: Opportunity to work with cutting-edge Cloud technologies and drive digital transformation for our clients.
Competitive compensation package and benefits.
Dynamic and collaborative work environment with opportunities for career growth and development.
Make a significant impact by leading a talented team and shaping the future of our Customer Service Technical Centre.
If you are passionate about technology, have a track record of leadership and innovation, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Customer Service Technical Centre Manager and take your career to the next level.
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