Customer Service Team Member

We are looking for an experienced customer service person.
Take this exciting opportunity to work in our current Customer Service team and learn from the best!
About the company Van Berkel distributors has been family owned since the 1950's and is a leader in the horticultural and distributing business. Our warehouse and nursery is located in Monbulk, Victoria along with a flower bulb farm in Healesville, Victoria. We are a large and exciting business with great product diversity.
We are looking to develop our team. We value hard working, reliable and driven individuals that will join our family owned business.
You will receive calls from customers regarding their Garden Express orders and product enquiries. You will build rapport and provide a positive customer experience while effectively resolving their enquiries.
Duties will include, but not limited to: Build authentic relationships with customers, assessing each situation on an individual basis Manage inbound and outbound calls to resolve enquiries and concerns Manage inbound and outbound emails to resolve enquiries and concerns Accurately record detailed customer interactions and process account information Accurately manage customer expectations Excellent communication skills, ability to listen, empathise, and enjoy general chit chat! Passionate about customer service and helping others Open to learning new skills Exhibit resilience and techniques to perform at your best Strong multi-tasking skills, ability to easily navigate computer systems You have a solution-based mindset, always ready to resolve a problem Availability to work Tuesday – Friday, 8.30am – 5pm * Public transport is not easily accessible in Monbulk; therefore, you must have your own transport. Please note employment offer commences as a casual contract moving to permanent for the right person.
* The current role is for 4 days per week, 8.30am – 5.00pm and must be able to work Thursdays and Fridays.
Job Category: Customer Service Job Type: Casual Job Location: Monbulk, Victoria Apply for this Position Please fill in your details below and upload your Resume.
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