Supervisors/Team Leaders (Call Centre & Customer Service) The Customer Service Team Leader will be instrumental in leading a team to provide exceptional customer service while meeting business objectives.
This role will require strong leadership skills, a customer-focused approach, and the ability to thrive in a fast-paced business services environment.
Our client is a prominent player in the business services sector, boasting a substantial workforce.
Operating at a global scale, this company has a strong presence in Heidelberg and is recognised for its commitment to excellence and its innovative approach to delivering solutions.
Description Lead and manage a customer service team of 8 to deliver top-quality service.Set team objectives and monitor performance against targets.Implement strategies to improve customer service standards.Handle complex customer enquiries and issues, ensuring resolution to the customer's satisfaction.Provide training and support to team members to develop their skills and capabilities.Collaborate with other teams to improve customer experience and business outcomes.Monitor and report on team performance, providing feedback and solutions for improvement.Ensure compliance with company policies and industry regulations.Profile A successful Customer Service Team Leader should have:
An educational background in Business, Management or a related field.Proven experience in leading a customer service team in a business services environment.Strong leadership skills and the ability to motivate and develop a team.Excellent communication skills, both written and verbal.A customer-focused approach and problem-solving abilities.Job Offer Free parking on-site.A vibrant company culture that encourages innovation and teamwork.The opportunity to grow and develop in a leading company in the business services sector.A supportive work environment located in the heart of Heidelberg.We invite all suitable candidates to apply and join a team that values quality customer service and employee satisfaction.
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