Customer Service Team Leader

This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.This position is accountable for building and leading high performance teams to meet business demand and customer requirements. It is responsible for the leadership of the team and supporting the Customer Service Manager ANZ to meet operational and business metrics. This position is accountable for ensuring that customer/patient orders, returns, credits, complaints, requests, adeverse events, medical enquiries are resolved in a timely, accurate and cost effective manner within first call resolution. The key focuses for this role are to ensure the team are high performing in all five Customer Support Core strengths: Timely response, First call resolution, Professional Call Quality, Accurate information and processing and highly skilled peopleReasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 119754 P O Box 88, One Baxter Drive|Old Toongabbie NSW 2146|Australia #J-18808-Ljbffr