Your chance to join a market-leading, global organisation
Work within a dynamic, supportive, and collaborative team environment
Opportunities for growth and development
*** Do you have a spark - do you have passion - do you have great positive energy? ***
Rentokil Initial - Pest is currently in search of an experienced
Customer Service Team Leader
to join our fast-paced team
based in Brisbane.
We are looking for someone with excellent communication skills, the ability to prioritise, and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.
The key objectives of this role are to maintain and increase Rentokil's Initial sales and customer services, handle customer complaints and inquiries, and provide outstanding customer service. The role also sees someone providing leadership, training, and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.
Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain, and service our extensive customer network.
What's in it for you:
A market-related salary plus great benefits
The chance to work for a multi-national business offering excellent growth and development opportunities
An experienced, supportive, and collaborative team environment
The main duties for this role include:
On-going training, development, and coaching of the team to support high performance and ensure team members have a thorough understanding of their roles and responsibilities
Monitor individual and team performance to build customer service capability and high-performance customer service outcomes
Receiving inbound calls and email inquiries from Commercial and Residential customers
Develop and support a positive team culture of continuous improvement
Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
Managing customer escalations and liaising with internal departments to resolve complaints
Report on a daily basis activity and results
Providing administrative and account support including month-end processes
The ideal candidate will possess:
Previous experience with customer service in a leadership role
Essential Experience in working and/or running a call center
The ability to build long-term internal and external relationships
Exceptional written & verbal communication skills
Attention to detail and problem solving
Intermediate Microsoft Office skills
Time Management and Organisational Skills
The successful candidate must be able to pass a Pre-employment medical as well as reference checks.
If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!
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