Are you a dynamic and driven individual with a passion for customer service and leadership? Join our team at BDSS and take on the role of Customer Service Team Leader, focusing on our Business Desking & Seating Systems division.
As a leader in this sector, you will drive sales, ensure exceptional customer service, and lead a dedicated team. If you're ready to make an impact and grow your career in a forward-thinking organization, we'd love to hear from you.
Key Responsibilities:Sales / Customer Service Team Leadership:Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.Scheduling Estimators and Quotation Preparation:Coordinate and schedule estimators to conduct assessments and gather necessary information for quotation.Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns.Quotation Follow-Up and Order Securing:Proactively follow up on quotations to understand customer needs and concerns.Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.Maintain a systematic approach to quotation tracking and order fulfillment.Facilitation of Project Handovers to Operations:Coordinate project handovers to the operations team for projects.Provide comprehensive project briefings and documentation.Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction.Qualifications and Requirements:Proven experience in sales and customer service.Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers.Excellent communication and negotiation skills to build rapport with customers and secure orders.Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking.Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service.Benefits:Join BDSS and be a part of a thriving company committed to excellence in customer satisfaction and business growth in the Business Desking & Seating Systems industry.
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