Resuscitation, ZOLLMED.com ZOLL is focused on improving outcomes with novel resuscitation and acute critical care technology. Our medical products and software solutions help clinicians, EMS and fire professionals, lay rescuers, and the military provide life-saving care every day. ZOLL delivers technology that advances emergency care and benefits patients. You will be the frontline expert that ensures customer enquiries and issues are addressed with professionalism and care. Acting as the bridge between the customer and the company, you will provide support and information while also gathering valuable feedback to enhance products and services. Your role is crucial in fostering customer loyalty and satisfaction through effective communication, problem-solving, and a deep understanding of the company's offerings. Your role will work as a Customer Service Specialist supporting the customer service function of the business and other office administration. This job will be a part-time position working as a job share, 3 days per week, either Mon-Wed or Wed-Fri. You will be responsible for the everyday maintenance and management of order entry, Code Data, and ExpertCare order entry in the ORACLE service module. You are also responsible for managing customer returns of AEDs returned for repair or warranty replacement to Public Safety. This is a phenomenal opportunity for a Customer Service Professional who cares about making a difference and working with a great team. Responsibilities: Order entry and other Customer Service functions, including call taking and resolving customer issues. Order entry for all Code Date and ExpertCare orders. Manage and process customer returns of AEDs returned for repair or warranty replacement. Customer support for the ZOLL PlusTrac program management tool. Provide product, customer, and Business Partner support as required. Assist with data recording for measuring quality objectives. Adhoc projects and project management for the management team. Receive inbound calls and online email enquiries and work on resolving or transferring enquiries to relevant departments. Scan and attach individual orders to Oracle. Maintain current and new customer contracts. Coordinate outgoing mail. Cash sale orders. Process discount and sample forms. Manage Code Data orders. Maintain archiving and internal filing. Minimum Requirements: Minimum 5 years of experience working in administration and customer service. Intermediate skills in Office 365, Word, PowerPoint, and Excel. Oracle experience (preferred). Ability to manage ongoing projects. Time management skills. Strong communication skills. Attention to detail. Flexible and adaptable to changing needs. Creativity. People management skills. Health and Safety Responsibilities: Commitment to quality, environment, health and safety, and proactively reporting any risks and issues to your Manager or Supervisor. Carrying out the roles and responsibilities as detailed in the quality, environment, health and safety policies and procedures. Understanding the company mission, vision, policies, objectives, and other requirements of the quality, environment, health and safety management system. Your involvement is essential in identifying potential hazards that can be eliminated or minimized before injuries occur. Participating in trainings, inductions, and Toolbox Talks. Take reasonable care for your own health and safety. Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as they change with business necessity.
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