Position Overview
Are you a proactive self-starter with a track record of fostering positive relationships? Metrix Group invites you to join our dynamic team as a Customer Service Specialist. Make a meaningful impact while enjoying a supportive environment in our state-of-the-art facility.
Key role in daily operationsThriving family-owned business with a vibrant team cultureWork in a newly constructed, custom facility
About Us
Metrix Group leads the market in designing, producing, and supplying perforated metal architectural products across Australia. As a proudly Australian-owned family enterprise, we are experiencing steady growth and welcome individuals who aspire to grow with us. Situated in a modern, purpose-built facility in Pakenham.
The Role
This full-time, permanent position (Monday to Friday 8 am to 5 pm) is instrumental in shaping our business and brand through exceptional customer service. Ideal for proactive individuals who thrive on diverse tasks and excel in building strong customer relationships. This role is for you if you derive satisfaction from making a difference.
Responsibilities
Handle incoming calls with excellence, ensuring a superior service experience for customersFoster proactive communication and cultivate relationships with external clientsAddress customer inquiries promptly and professionallyCollaborate with internal teams to deliver effective solutions to customersOversee office facilities and amenities
Requirements
Demonstrated ability to maintain positive relationships with customers, suppliers, and colleaguesStrong verbal and written communication skillsPrevious experience in customer service, with a passion for being the central hub of the businessProfessional phone etiquette and enjoyment in engaging with people telephonicallyProficiency in MS Office and sound computer skillsExcellent time management and organizational abilities, as endorsed by othersTeam-oriented mindset with unwavering dedicationProactive, self-motivated attitude with a solution-driven approach
Benefits
Generous SalaryEmbrace our family-oriented culture fostering openness and careOpportunities for career progression in a growing organizationEnjoy company lunches and shared recreational activitiesCommitment to your continuous learning and developmentWork in a modern, custom-built facility with on-site parking and nearby amenities
Experience the satisfaction of being part of a close-knit team in a thriving family-owned business. With opportunities for growth, a supportive environment, and a commitment to your development, there's no limit to what you can achieve here.
If you're ready to take the next step in your career and become a valued member of our team, we can't wait to hear from you.
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