Join Our Team as a Customer Support Specialist! Location: Remote
Type: Full-Time
Hours: Monday to Friday
Reporting to: Customer Experience Manager
Are you ready to take your customer service career to the next level? At The Blue Space, Australia's largest online retailer for renovation fixtures and fittings, we're passionate about transforming homes and creating exceptional experiences for our customers. We're on the lookout for a dynamic, driven Customer Support Specialist to join our team and help us continue setting the standard in the industry.
Why The Blue Space? At The Blue Space, we're more than just an online retailer—we're a community dedicated to making the renovation journey effortless and enjoyable for our customers. As a proudly Australian-owned and operated company, we offer an exciting and fast-paced work environment where innovation and growth are at the forefront. Our team is a mix of in-house and offshore talent, all working together to surprise and delight our customers every day.
What's in It for You? Career Growth: We believe in nurturing talent from within, providing ample opportunities for career progression.Great Culture: Join a supportive, energetic team where your ideas are valued, and your contributions make a real impact.Exciting Challenges: Every day brings new opportunities to learn, problems to solve, and to make a difference in our customers' lives.Work-Life Balance: Enjoy the flexibility of a hybrid/remote work environment with a strong focus on collaboration and team success.About the Role: As a Customer Support Specialist, you will be the primary point of contact for ensuring our customers receive exceptional service. You'll manage daily Zendesk tickets, assist with product selections, keep customers informed about their orders, and handle post-purchase enquiries. Your goal will be to ensure their renovation experience is smooth and stress-free.
Key Responsibilities: Deliver exceptional, solutions-based customer service across various channels (email, phone, video, live chat), aiming for first-contact resolution.Handle Zendesk tickets and ensure timely responses, with all tickets addressed within the same day.Support and inspire customers throughout their renovation journey.Liaise with colleagues in the customer experience, suppliers and warehouse teams to proactively manage all customer orders from purchase to delivery Collaborate with your team to identify process improvements and training opportunities.Be the primary contact and liaise with customers to keep them informed on the progress of their orders.Manage escalations and follow up on outstanding issues to ensure customer satisfaction.You love being busy and have exceptional time management skills.You can work efficiently under pressure and adapt to changing priorities. Lead by example, driving results and upholding The Blue Space's core values.What We're Looking For: We are looking for someone who is able to deliver exceptional customer service and works well under pressure to ensure all customer enquiries and requests for information are tended to in a timely and accurate manner. Does this sound like you?
A minimum of 2-3 years experience in a fast-paced customer service role, preferably in eCommerce or retail.A positive, proactive communicator with a natural ability to solve problems and multitask.Experience with Zendesk is a plus, but a willingness to learn and adapt is essential.A passion for customer service and a drive to exceed expectations.Previous experience in the home renovation, showroom or retail environment an advantage but not necessary. Work hours are Monday to Friday and either 9am to 5pm or 8:30am to 4:30pm as we value a work life balance.
\We encourage candidates from Melbourne, Queensland and Perth to Apply as we promote remote and flexible working arrangements.
Ready to Join Us? If you're ready to be part of an exciting, fast-paced company with endless growth opportunities, we'd love to hear from you! Apply now and take the next step in your career with The Blue Space. Let's create amazing experiences together!
