Be part of Beyond Bank a bank that is for and with you .
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage.
With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia.
When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Job Description The Role We are inviting all talented individuals to join our team in Pelican Plaza!
If you share our love for this vibrant community and have a genuine passion for working with people and making a meaningful impact in the community while having fun doing it, you're in luck!
If you're seeking an exciting opportunity to join a leading financial services organisation that genuinely cares about community, Beyond Bank is looking for you!
We are excited to extend a warm welcome, inviting dedicated and ambitious individuals to join our dynamic Pelican Plaza team.
Here, you will work with supportive leaders who are invested in helping you succeed and achieve your best.
You will benefit from a range of training and development opportunities, collaborate with a variety of internal stakeholders, and contribute to shaping our communities and transforming lives for the better.
Your impact will be truly meaningful!
In the role you will Manage enquiries to provide caring and personalised solutions for our customers Build and maintain strong relationships with retail customers, ensuring high levels of satisfaction and loyalty.
Be part of a knowledgeable and high achieving team Manage all facets of our customer's financial requirements Collaborate with specialists in the business to deliver the best outcomes for customers Possess a team player attitude and perform general branch duties as part of your role Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations.
Desired Skills and Experience About you Demonstrated experience in customer service environment, retail, sales and/or banking.
Commitment to success and a strong work ethic Excellent problem solving and analytical skills A passion for building lasting customer relationships and serving the local community.
Proven track record in achieving sales targets in a retail or banking environment.
See yourself in our team Reporting to the Senior Relationship Manager, you will be joining the Branch Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers.
Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
We welcome candidates that reflect the diversity of the communities in which we operate.
We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience.
If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at
And there's even more benefits: Our branch employees receive an additional 6 days of paid leave per year* Additional 3 paid work-life balance days to boost your annual leave* Paid community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more A flexible, and diverse working environment Career development opportunities, training and coaching By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential.
If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking.
Some positions may require undergoing 4 weeks of mandatory full training.
As a certified B Corp we are using our business as a force for good.
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