Customer Service Specialist Commonwealth Bank of Australia Melbourne, Australia
Customer Service Specialist Commonwealth Bank of Australia Melbourne, Australia Posted 3 days ago Permanent Competitive Customer Service Specialist
Role will be based in Melbourne50% WFH flexibility provided (initial training period may require more time spent in office)Reporting to Manisha Kaluperuma Role will be based in Melbourne50% WFH flexibility provided (initial training period may require more time spent in office)Reporting to Manisha Kaluperuma Team:
The Payments Service Utility (PSU) is a standalone Support Unit incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability for the Group.
In PSU Operations, Account & Transaction Support, takes pride in delivering high standards of service delivered to Business Units and distribution channels and is responsible for undertaking multiple processes for CBA and Bankwest Australia wide: (some noted below)
Bank Cheque/Cheque Direct Accounting (Reconciliation)DDR stops and ClaimsUnclaimed MoniesLoan RejectsPBA Exception processingCBA Salary ProcessingCBA Manual AFT ProcessingEvoucher Rejects Role
The Customer Service Specialist maintains and builds productive relationships with their stakeholders, team and broader teams within the PSU. The candidate will also get an opportunity to engage other Business Units within the wider Group such as:
COOBusiness & Private BankingIB&MRetail BankProductsRisk & ComplianceExternal customersBrokers & other aggregatorsCBA IndiaOther PSU/Group Operations team members Experience/Qualifications / responsibilities 3+ years of Banking experienceStandard and occasionally non-standard processing tasks.Sound understanding of CommSee Banking PlatformBasic Knowledge of OPC applicationsPoint of contact for internal and external stakeholders regarding their requests, requiring a basic level understanding of key concepts and processes.Basic knowledge and understanding of Standard Operating Procedures.Quality, Productivity and/or Continuous Improvement focusWorkflow and time management.Have a necessary understanding of CBA products.Providing superior levels of service for internal and external customersUndertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 14/06/2024 Job ID REQ211953
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