Bring your exceptional customer service skills to a whole new career commencing 28th January 2025.Concentrix Services Pty Ltd is an award-winning global customer experience solutions company, partnering with over 2,000 clients, including 155+ Fortune Global 500 brands. With operations in 70+ countries and the ability to communicate in over 150 languages, we lead in delivering exceptional customer experiences.We are looking for Customer Service Specialists to join our vibrant team at our Robina delivery centre, working with one of Australia's leading superannuation funds.With contracts being issued early 2025, your new career will be all sorted!Key Role Details:Start date: 28th January 2025Operational Hours: Monday to Friday 7:00AM – 8:00PMPermanent, full-time onsite opportunitiesHourly rate: $27.17 + super, penalty rates & incentives4 weeks full-time paid trainingKey Responsibilities:First point of contact for customer service and account managementAbility to understand individual customer needs and deliver a personalised experienceSupport customers through multiple channels, commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smartphone apps, social media enquiries and emailsWork across systems and knowledge base to successfully address customer enquiriesMaintain strict confidentiality while dealing with personal and sensitive informationWho are you?You believe quality customer service is paramount when dealing with customers. While contact centre experience is advantageous, exceptional customer service skills are a must!Able to demonstrate empathy and understanding of customer emotions and situationsConfident and capable in using computers and systemsPassionate about customer service and an excellent communicatorAbility and desire to achieve targets and KPIsEfficient investigation and problem-solving skillsAbility to adapt and retain product knowledge in dynamic and evolving marketsWhat's in it for you?Permanent employment opportunityCareer progression opportunitiesPerks and partnership discounts with well-known brandsSupportive team environmentFree Parking & Vibrant office in central RobinaReward and recognition programsFree Employee Assistance Program (EAP) for all staff and immediate family membersAn exciting role in an award-winning workplaceAPPLY NOW! and embark on a rewarding career journey with us at Concentrix!*Applicants must be at least 18 years of age, have full working rights in Australia, and the ability to complete background and police checks.Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.Location: AUS Gold Coast - Robina Town Centre Dr Lvl2Time Type: Full time
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