Competitive Salary: $65,000 - $75,000 + Super + Bonus At the heart of our service offering are our people and our promise to deliver a better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above the competition.
We are currently seeking a Customer Service professional to join our team on a 4-month contract, with the possibility of extension depending on role availability. This role will be crucial in supporting our operations during our peak period from October to January.
As a Customer Service Specialist (Internal Account Manager) based out of our Moorabbin office, you will be responsible for: Supporting and managing the day-to-day movement of freight within your portfolioProviding valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experienceReviewing and reporting on daily freight movementsResolving enquiries in a way that provides a better experienceEscalating priority issues when required relating to all aspects of your accountsBuilding solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providersWhat we're looking for: Tertiary qualification or 2+ years experience in Customer ServiceStrong written and verbal communication, and problem-solving skillsSound computer knowledge including experience with Microsoft Office SuiteResilience, passion and ability to work at pace and under pressureA high level of motivation and energy with a strong focus on achieving outstanding customer experience resultsThis is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business.
These benefits include: Strong focus on regular and ongoing professional development training, enhancing skills and career progressionA dynamic and empowering culture, where we challenge each other to do it betterAn opportunity to be part of an industry leaderModern office space and technology, located within Moorabbin's ever-evolving Morris Moor complexFree parking and onsite caféCompany functions and team building activitiesPartner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancerHow to apply: If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!
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