About the role: We are seeking an enthusiastic and motivated Customer Service Specialistto join our Mandurah team. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.
Your Duties: Managing Incoming telephone enquiries and passing on messages as required.Managing bookings and rescheduling for NDIS services.Allocating new referrals to appropriate clinicians based on experience, location and skill set.Organising interpreter / AUSLAN services as required.Ownership of site presentation, cleanliness and events preparation.Completing site audits as required.Listening and taking appropriate action from voicemail requestsReviewing and forwarding Faxes as requiredCreating and updating electronic records for existing clientsAssisting with reporting as requiredOther additional administration duties as requiredRole requirements: Administration and/or reception experience (desired, but not essential)Previous Health knowledge (desired, but not essential)Care about providing exceptional customer serviceCommunicate effectively and appropriatelyTake pride in your work and focus on excellent qualityWillingness to learnData entry skillsExceptional attention to detail, organisational and time management skillsAbility to monitor personal workload and manage own timeAbility to work effectively as part of a teamWilling to undergo a National Police CheckHold a or be willing to obtain Working with Children or Vulnerable Person checkWant to join the team? ORS is one of the largest and fastest growing national allied health and workplace rehabilitation providers in Australia, and has a proven track record and reputation for providing high quality evidence-based and client centred services for almost 30 years! We love attracting talented, ambitious, and driven individuals who are looking for an opportunity to grow with and contribute to a growing business that cares about its people and their ideas. We live by strong company values and brand promises to ensure that we continue to be the best at what we do!
At ORS, our purpose is to "transform lives through allied health services that work" and our company values drive the behaviour that supports us achieving this:
We are PASSIONATE about achieving individual's goals and transforming livesWe continually improve through always seeking EXCELLENCEWe believe in the POTENTIAL and recognise the strengths of every individualWe get things done FAST by keeping things simpleWith over 7000 clients, ORS provides a wide range of private and funded allied health services across Australia, in key industries including:
NDISWorkplace Rehabilitation & HealthAged CareSchoolsEAPMedicareWe look for people who: Care about providing exceptional customer service and quality supportsAre motivated and inspired to make a differenceAre ambitious and keen to continue learningAre able to work independently and as part of a teamAre flexible and enjoy working within an ever-changing and fast-paced environmentAre passionate about helping people to achieve their goalsWe also provide: Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists, Physiotherapists, and Exercise Physiologists.Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be as quickly as possible!Opportunities for career progression and advancement due to our priority to promote from within first.Employee Assistance Program and internal client debriefing.Exclusive health and wellness programincluding a $150 health kick reimbursement, annual subscription to the Calm app, massages, fruit at work, discounted health insurance, annual flu shots, and paid parental leave.Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.Please'Click Apply'for this role and attach your Resume and Covering Letter. If you would like to discuss this opportunity first or be considered for any of our other roles, please email****** The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.
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