Customer Service Specialist
Primary Location:
Eagle Farm, Brisbane, QLD, AU; Sydney, NSW, AU
Join an industry leader and make a positive change in the sustainable use of the world's natural resources.
Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world.
With us, you will embark on a personal growth journey and are encouraged to realize your potential.
This is your invitation to rise above the possible. Job posting end date: 01/30/2025
Introduction We are seeking a Customer Service Specialist to join our team.
You will be responsible for all aspects of Quotation and Order Management for the east coast.
This position can be located from our Brisbane or Sydney (Frenchs Forest) office.
In this position, you will report to the Manager Customer Service, Australia East.
Team you belong to
You will join a team of Customer Service experts who are passionate about providing the best service possible.
We work closely with our colleagues and our internal stakeholders, including Operational Purchasing, Tactical Sourcing, Logistics, and Warehouse Managers.
The members in our team are located across the East Coast.
What you'll do Manage Customer support for top tier 'AAA' customersResponsible for Quote and Order Management for the entire Quotation and Order life cycleBacklog Management - Utilise Power BI to review backlog and ensure orders are moving (availability checks, Order blocks, purchase orders)Expediting as required to ensure customer need by dates and on-time delivery is metReview monthly customer delivery orders, and lead customer feedback meetings together with the Sales Account Manager(s)Coordinate weekly meetings with Site Account stakeholders to discuss open orders, customer events and plan for upcoming shutsManage cases from the Salesforce Workflow Tool, in accordance with Customer Service KPI'sManual invoicing of drop shipments and Milestone Billing ContractsEngage and collaborate with various Global Teams within the Supply Chain to ensure operational successReview and follow up open quotations with clientsActively participate in weekly Quote and Order Management meetingsWho you are Minimum 3 years' experience in a similar roleProven to have outstanding communication with a 'Customer First' approachSAP experience essentialProficient with Microsoft Excel and WordDemonstrated time management and prioritizing skillsAble to collaborate with external and internal stakeholders, at all business levelsCustomer handling skills, and a strong customer satisfaction focusHigh level data accuracy with ERP / CRM system (Salesforce)Detailed understanding of the Quotation and Order fulfillment processHigh level of understanding of relevant technologies to accurately identify customer parts, using serial model codes, drawing numbers etc.What's in it for you A work environment where safety is always the number one priority – both your physical and mental health is our priorityA competitive base salary reflective of your skills and experience with an annual incentive programAdditional Annual Leave benefit for all permanent and maximum term employeesFlexibility in your working lifestyle – our team manages their own balance of working from home and in our office environmentGender Neutral Paid Parental Leave of 18 weeks at full payPaid Volunteer Leave so you can give back to the local community or an organisation of your choiceActive Social Club and companywide social events as your social wellness is important to usFamily focused events as your family forms part of our close-knit communityComprehensive medical benefits including discounted private health insurance for employees and immediate familyCompany provided Salary Continuance insurance coverCareer development & education assistance to further your technical and leadership ambitionsMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture.
All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.
We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
We are the partner for positive change. Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion.
The company is listed on the Nasdaq Helsinki.
metso.com, x.com/metsoofficial
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