Job Title: Customer Service Specialist
Job Description
New year! New Career!
Bring your exceptional customer service skills to a whole new career commencing 13th January 2025.
We are looking for Customer Service Specialists to join our vibrant team at our Ballarat delivery centre, working with one of Australia's leading superannuation funds.
Key Role Details:
Start date 13th January 2025
$27.17 per hour + super and penalty rates
Permanent, full-time onsite opportunities
Monday to Friday 8am – 8pm
Saturday 9am to 5pm
4 weeks full time paid training
Key Responsibilities:
First point of contact for customer service and account management
Ability to understand individual customer needs and deliver a personalised experience
Support customers through multiple channels, commencing on our voice line and moving towards other channels such as web messaging, smartphone apps, social media enquiries, and email
Hold a higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super.
What's in it for you?
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
Permanent employment opportunity
Free Parking & in a vibrant - award-winning workplace
Reward and recognition programs
Perks and partnership discounts with well-known brands
An exciting role
Free Employee Assistance Program (EAP) for all staff and immediate family members
Who are you?
You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary, but exceptional customer service skills are a must!
Ability to navigate multiple computer systems and programs in a fast-paced environment
Passionate about customer service and an excellent communicator
Ability and desire to achieve targets and KPIs
Efficient investigation and problem-solving skills
Ability to adapt and retain product knowledge in dynamic and evolving markets
Must have full working rights in Australia and be at least 18 years of age
Ability to complete background and police checks.
If you are excited to take on a new exciting role, APPLY NOW!
Concentrix is an equal opportunity employer.
Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location: AUS Ballarat Corner University Drive and Vincent Drive
Time Type: Full time
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