We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australia's leading superannuation funds. $26.18 per hour + super and penalty ratesPermanent, full-time opportunitiesOperating Hours:Monday to Friday 8am – 8pmSaturday 9am to 5pmInbound contact centre role4 weeks full time paid training 22nd April - 17th May 2024 Key Responsibilities: First point of contact for customer service and account managementUnderstand individual customer needs and deliver a personalised experienceAssist customers to understand their superannuation requirementsSupport customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and emailGuide employers through their employee superannuation obligationsConduct eligibility checks for early release of superWork across systems and knowledge base to successfully address customer enquiriesMaintain strict confidentiality while dealing with personal and sensitive information What's in it for you? Permanent employment opportunityCareer progression opportunitiesPerks and partnership discounts with well-known brandsSupportive team environmentFree Parking & Vibrant in-officeReward and recognition programsFree Employee Assistance Program (EAP) for all staff and immediate family membersAn exciting role in an award-winning workplace4 weeks paid training Who are you? You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but customer service skills are a must!
Must have full working rights in Australia and be at least 18 years of age Confident and capable in using computers and systemsPassionate about customer service and an excellent communicatorAbility and desire to achieve targets and KPI'sEfficient investigation and problem-solving skillsAbility to adapt and retain product knowledge in dynamic and evolving marketsConcentrix + Webhelp is a global brand, at our established Australian sites in Ballarat, Brisbane, Robina, and Townsville we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.
If you are excited to take on a new exciting new role, APPLY NOW! *Applicants must have the ability to complete background, police, & credit checks. Concentrix + Webhelp is an equal opportunity employer. Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. Location:
AUS Ballarat Corner University Drive and Vincent Drive Apply Now Job Title:
Customer Service SpecialistJob Description
We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australia's leading superannuation funds. Key Role Details: Start date 22nd April 2024$26.18 per hour + super and penalty ratesPermanent, full-time opportunitiesOperating Hours:Monday to Friday 8am – 8pmSaturday 9am to 5pmInbound contact centre role4 weeks full time paid training 22nd April - 17th May 2024 Key Responsibilities: First point of contact for customer service and account managementUnderstand individual customer needs and deliver a personalised experienceAssist customers to understand their superannuation requirementsSupport customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and emailGuide employers through their employee superannuation obligationsConduct eligibility checks for early release of superWork across systems and knowledge base to successfully address customer enquiriesMaintain strict confidentiality while dealing with personal and sensitive information What's in it for you? Permanent employment opportunityCareer progression opportunitiesPerks and partnership discounts with well-known brandsSupportive team environmentFree Parking & Vibrant in-officeReward and recognition programsFree Employee Assistance Program (EAP) for all staff and immediate family membersAn exciting role in an award-winning workplace4 weeks paid training Who are you? You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but customer service skills are a must!
Must have full working rights in Australia and be at least 18 years of age Confident and capable in using computers and systemsPassionate about customer service and an excellent communicatorAbility and desire to achieve targets and KPI'sEfficient investigation and problem-solving skillsAbility to adapt and retain product knowledge in dynamic and evolving marketsConcentrix + Webhelp is a global brand, at our established Australian sites in Ballarat, Brisbane, Robina, and Townsville we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.
If you are excited to take on a new exciting new role, APPLY NOW! *Applicants must have the ability to complete background, police, & credit checks. Concentrix + Webhelp is an equal opportunity employer. Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. Location:
AUS Ballarat Corner University Drive and Vincent DriveLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
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