Customer Service Specialist

This is a Customer Service Specialist role with Koala based in Alexandria, Australia
Koala --
Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
More About The Customer Service Specialist Role At Koala
To provide exceptional service to Koala's customers ensuring we continually surprise and delight them with every interaction with us across every platform. Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to deliver happiness and satisfaction.
Within our team we provide both exceptional inbound Customer Service and also outbound Customer Engagement roles, with our focus on building Customer Loyalty. We are looking for full-time and part-time customer service specialists to join Koala to support the team as the business is growing.
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Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Koala team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what's outlined ????
Key Responsibilities
Query Handling Collaborative Issue Resolution Query Handling (online / live chat)
Key Strengths
Written communication Service orientation Verbal communication
Why Koala is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Koala not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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