An exciting opportunity to join an amazing team and grow your banking career as a Customer Service Specialist.
What will you do?Our Customer Service Specialists act as the first point of contact, helping our members navigate their banking needs and empowering them to make their financial dreams come true. You will be providing outstanding assistance to our members by assisting them with all their banking enquiries whilst also actively educating them on Qudos Bank's products and services.
What is in it for you?Qudos Bank provides continuous support and encouragement of career development and internal moves, we have seen previous staff move across various departments within the organisation, from Treasury, Lending, Risk & Compliance, and Information Services. You'll have endless opportunities within the team, from mentoring staff, taking on escalations and complex enquiries, managing the floor and contributing to process improvements.
Other benefits include but are not limited to:
Hybrid Working with the ability to work from home 2 days per week post trainingDiscounted on-site parking at our Mascot HQNo night shifts! Monday to Friday rotating roster with one Saturday shift per monthWellbeing Program including, Wellness Grants, Flu Vaccinations, Skin Checks, Access to Nutrition, Legal and Mental Health Support Programs, Fitness Passport, Health Assessments and moreEncouragement and support from a team that will allow you to thrive and grow your career with our extensive career opportunitiesBirthday Leave, Volunteer Leave, and Parent Support LeaveWhat do you need? The ability to work across a rotating roster, Monday - Friday 7am-7pm and one Saturday shift a monthPrevious banking experience and/or experience working in a Call CentreA passion for solving customer problems and engaging with customers to find the perfect solution for themStrong computer, analytical, literacy and conversational skillsAbility to thrive in a fast-paced environmentWhy Qudos Bank?We started as Qantas Credit Union, more than 60 years ago. We may go by a different name compared to when we began in 1959, but there is one thing that has never changed - our owners. As a customer-owned bank, our customers are at the heart of everything we do.Today we're one of Australia's largest mutual banks with close to 90,000 members across Australia and branches in Sydney, Melbourne and Brisbane. Being 100% customer-owned means our customers and owners are the same. We exist for the benefit of our customers and community, not for making profit for the benefit of shareholders.
For successful candidates, Qudos Bank conducts mandatory background screening in accordance with current legislation. Checks include, but aren't limited to criminal record, bankruptcy, employment & qualification verifications, identity and immigration checks.
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