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Part Time Roles – Multiple Shift Options – See advert for more infoWork from our Narre Warren office & from the comfort of your own home!AAMI are seeking enthusiastic individuals to join our dynamic Insurance team! Be a part of an exciting and fast-paced environment where you can provide exceptional customer service and make a meaningful impact. If you're passionate and ready for a new challenge, we'd love to hear from you!
This role includes a comprehensive 7-week, full-time training program held at our Narre Warren office. What you'll do As an AAMI specialist, you will receive a high volume of inbound calls and will be responsible for:
Assisting new and existing customers by providing detailed information about insurance products and servicesHandling inbound calls and inquiries, offering solutions tailored to customer needsAchieving sales and service targets set for car and home insuranceAddressing and resolving customer concerns or issues in a timely mannerMaintaining up-to-date knowledge of insurance products and policiesWhat you'll bring To thrive in this role, you will need:
Strong problem-solving skills, with the ability to simplify complex issues for customersMotivation to achieve and surpass goals consistentlyA collaborative spirit, capable of engaging effectively both virtually and in personHigh resilience and adaptability to navigate changeA proactive mindset for continuous learning and innovative thinkingShift & Hours We are currently recruiting for part-time positions for the below shift options:
Option 1: Mon, Tues, Wed, Fri – 30 hours per week – start window between 9am-11amOption 2: Sat, Tues, Wed, Thurs, Fri – 25 hours per week – start window 9.30am-11.30am on Saturday and 11.30am-1.30pm on weekdays*'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. *You will receive 100% loading after 12pm on the Saturday. What we can offer you $66,900 including 11.5% super (pro rata for part time hours) + penalties on eligible shifts + performance-based incentivesWork in our Narre Warren office as well as from the comfort of your own home with our hybrid working arrangementsA range of flexible working and leave options, including industry leading 20 weeks paid parental leave, unlimited paid emergency response leave, and military service leaveExclusive offers on more than 400 of Australia's largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.Extensive reward and recognition programsInvest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving, donation matching and paid volunteer leave.If successful, we are offering 7 weeks full time, paid training (Monday – Friday from 8.30am until 4.30pm), commencing on the Wednesday 30th October. This training will be held onsite at our Narre Warren office.
Work from home requirements As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must organise the following:
Home phone line or VOIP connectionGood quality internet connection, ergonomic set up including keyboard, mouse, dual screens, desk, chair and a private space.Chase the sun, apply online today! At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Advertised: 25 Sep 2024 AUS Eastern Standard Time
Applications close: 06 Oct 2024 AUS Eastern Daylight Time
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