Underdale, South Australia 5032, Australia • Full-time
DescriptionDo you have a passion for Customer Service and Sales? Are you a highly organised and motivated person wanting to make a difference? Join a successful company where profits go to medical research. Exciting and fast-paced industry Be a part of a passionate and dedicated team. Collaborative and supportive team environment. Who are we? AusHealth is an Australian-owned health and wellbeing charity that provides services, products, and consultation for researchers, workplaces, and hospitals.
With the profits made from our workplace safety services and hospital billing solutions, we fund ground-breaking medical research conducted right here in Australia.
Our services include:
Drug and alcohol testing, programs, and policiesDrug and alcohol testing productsWellness checks and WorkplaceVaccinations ProgramsCollaborating daily with the National Sales, Account & Customer Service Manager, Customer Service Team Leader, and Customer Service Team.
About the Role You would be responsible for delivering exceptional customer service, ensuring a customer-centric approach to supporting external and internal stakeholders, and supporting the delivery of quality service and cross sales to AusHealth clients.
What will my day-to-day look like? Your responsibilities include but are not limited to the following:
Responding to customer enquiries and processing ordersPlanning weekly, monthly, and annual drug and alcohol testing schedules for clientsProviding telephone support to drug and alcohol testing clients and offering solutionsFollowing up with new and existing clients on behalf of the National Sales ManagerProviding support to National Sales, Account, and Customer Service ManagerExcellent computer literacy skills with proficiency in the MS Office suitePrevious experience in a sales, customer service, or administration role is highly desirableDemonstrated customer service and sales skills including the ability to establish positive relationshipsWell-developed interpersonal skills including written and verbal communication, negotiation, and teamworkCustomer-focused attitudeAbility to stay calm in stressful situations and troubleshootHigh level of attention to detail and data entry accuracyWhat do I need? To be successful in this role, you will have:
Excellent interpersonal and communication skillsExceptional organisation and time managementDemonstrated experience in a fast-paced roleAbility to problem solve and negotiateHigh level of accuracy and attention to detailHelping clients resolve any issues related to their orders or bookingsHow to apply: Kindly provide a resume and a cover letter briefly addressing why you would be suitable against the criteria listed above.
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia, and maintenance of your vaccination history.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made.
Only direct applications will be considered.
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