End-to-end inbound customer service offering lots of variety Innovative, Springvale based company offering scope for training & development Established in 2004, GlobeWest is at the forefront of designing, importing, and wholesaling beautiful and 'on trend' contemporary furniture and homewares. GlobeWest is focused on building a long term, sustainable business and achieving a leading position in the market. An exciting gull time opportunity is available for a bright and enthusiastic individual to join our team and make a difference. Reporting to the Customer Service Sales Administration Manager and working within a dedicated supportive team, your role will be varied, taking responsibility for national orders from placement to completion. As a member of this collaborative team you will be processing and managing a large volume of unique orders from a variety of clients covering a range of products. Your role will be a mix between customer service and administration as you respond to a range of queries from the very simple, to relatively complex whilst providing the highest levels of customer service. Some of your key responsibilities will include: Processing and management of new sales orders. Managing stock on hand allocation to achieve KPIs and finalise orders for customers ASAP. Responding to customers' queries on how to purchase, product information and stock availability. Responding to customer queries on live chat Providing customers with quotes for items and freight and offering alternate items as required. Assist wherever possible in securing and preserving sales. Develop, build and maintain relationships with internal and external stakeholders ensuring GlobeWest's reputation is of utmost importance. To be successful in this role you will need Commitment to excellence in customer service combined with strong administration skills. You will have proven experience in customer service experience using a CRM/ERP system, preferably Netsuite. You will bring with you excellent computer skills, a positive, energetic approach with strong attention to detail and can work in a fast paced, high volume environment. If you have a passion for customer service, are a team player and have highly developed professional verbal and written communication skills, we would love to hear from you. What can GlobeWest offer you Work for an amazing business with inspiring cross-functional teams and stakeholders Open and Friendly culture with regular social activities Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program Regular business updates from our Co-Founders and Senior Management Team Competitive remuneration offered commensurate with experience Appealing staff discount offered on beautiful product Hybrid working arrangements Direct candidates only. Must have the right to work in Australia. Are you passionate about sales while delivering a client centric experience striving for excellence? GlobeWest is at the forefront of designing, importing and wholesaling beautiful and 'on trend' contemporary furniture and homewares. The Role This exciting casual opportunity is based at our Sydney Showroom and will be responsible for the customer service and sales of both general public and our design professionals. This would be ideal for someone looking to work Monday, Friday & Saturday 10am-3pm. Training will be provided and candidates must be available. Key Requirements include: Meet & greet customers that come into the showroom providing a professional sale experience Develop trust and deliver excellence in client service through the entire client service experience Perform administrative duties including answering phones, providing quotes and data input to ensure that follow up and service excellence is maintained Assisting with online orders, stock replenishment Assist with the day-to-day requirements of the showroom Maintain spectacular visual merchandising and store presentation standards Assist with achieving budgets Work with warehouse staff to ensure timely customer delivery The successful candidate Previous experience in a retail environment Someone who has a passion for customer service and working in a sales environment The ability to work well in a fast-paced team environment Strong Interpersonal and communication skills Honesty and reliability Experience with stock handling and merchandising Our ideal candidate will be self-motivated, a team player and willing to provide support in all facets of the role. Furniture products and technical knowledge would be an advantage Proficient in Microsoft Office applications (incl. MS Word, Excel, PowerPoint and Outlook) Previous experience in merchandising Benefits for you Positive company culture and team focus Competitive remuneration will be offered commensurate with experience Appealing staff discount offered on beautiful product Only shortlisted candidates will be contacted Direct candidates only. Must have the right to work in Australia. Established in 2004, GlobeWest is a rapidly growing furniture importer and wholesaler of distinctive furniture and homewares with a great working culture. GlobeWest has full-time positions available for energetic, mature minded individuals with previous warehouse and forklift experience. The primary responsibility of a Team Leader is to ensure the constant, smooth and efficient operation of the Warehouse to achieve budget, service levels and organisational KPI's. This is a 'hands on' role (you are part of the team and will physically work with your team to ensure all tasks are completed on time). You will motivate employees and monitor performance. You will ensure the team complies with legislation, company policies and provides a high level of service at all times. Reporting to the Senior Team Leader your duties will include but not be limited to: Physically working with your team to ensure all duties are accomplished Ability to work morning or afternoon shift Ensuring the efficient loading, unloading and accurate put away of goods. Physically support your team by loading and unloading and accurate put away of goods Planning and organising warehouse activities and delegating appropriate tasks to ensure maximum efficiency. Directing the driver to place the container to the correct dock Managing the efficiency and productivity of staff unloading the container General warehouse duties and housekeeping Identifying incorrect codes and quantity markings on cartons and correct where required. Product is to be palletised correctly with like product and stacked safely on the pallets for storage Ensure all orders to be despatched the following day are completed and checked. The successful applicant must have the following: Current Drivers licence and own transport Previous experience in a team leader role Current Forklift licence with reach truck experience Physically fit and able to do physical work Worked within a computer based warehouse management system (WMS) Reliable with a strong work ethic Understanding of safety and attention to detail Ability to work in a busy, changing environment Available to work overtime when required This role will suit someone looking for physical work and wishing to join a busy warehouse team. Normal working hours are Monday to Friday with overtime according to workload. Established in 2004, GlobeWest is a rapidly growing furniture importer and wholesaler of distinctive furniture and homewares with a great working culture. GlobeWest has full-time positions available for energetic, mature minded individuals with previous warehouse and forklift experience. Reporting to the Team Leader, duties will include but are not limited to: Pick and Packing Container loading and unloading General warehouse duties and housekeeping The successful applicantmusthave the following: Availability to work early or afternoon shift (6.30am to 2.35pm/ 8.30am to 4.55pm Current Drivers licence and own transport Current Forklift licence with reach truck experience Recent, solid experience as a storeperson Physically fit and able to do physical work Reliable with a strong work ethic Understanding of safety and attention to detail Ability to work in a busy, changing environment Available to work overtime when required This role will suit someone wishing to join a busy warehouse team who is physically fit and able to do physical work. Normal working hours are Monday to Friday with overtime according to workload. Direct candidates only. Must have the right to work in Australia. If this sounds like a role that would suit your style and background, please contact Marianne Stamatakis, People and Culture Manager at ****** #J-18808-Ljbffr
