Customer Service Roles

Attention Customer Service, Retail, Banking, Tourism and Hospitality professionals! Are you looking for a change? Employment Services is a rewarding industry where you help people change their lives by assisting them find sustainable employment.Kickstart your career with us and we will support you with intensive training, and help you achieve a Certificate IV in Employment Services or Career Development in the first 12 months of your employment.The role of Employment Coach will require you to work with a caseload of customers with the objective of finding them employment. You will focus on assisting your customers to improve their capacity to find meaningful sustainable work..The role will also include undertaking marketing of customers to suitable employers and running of group based job search sessions to motivate and promote further job opportunities for customers.About YouTo be successful in the role you will be able to:Demonstrate a passion and drive for helping people find employment;Demonstrate outstanding interpersonal skills and ability to develop positive relationships;Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;Demonstrate a minimum typing speed of 30 WPM;Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;Demonstrate attention to detail and ability to work under pressure; andDemonstrate previous experience in the employment services, customer service, retail, hospitality, call centre industry or similar will be highly regarded.We have full time, ongoing opportunities based at our Geraldton Site.You'll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.