BruntWork | Full time: 35 paid hours per week or more
Work Timezone - Must be a City eg London Sydney, AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 01/08/2025Remote JobIndustry OtherJob DescriptionThis is a remote position.
Role Name: Customer Service Representative - Laundromat Services
Schedule:
Full-time (Rotating shifts between 10:00 AM - 10:00 PM, 7 days per week) - 3 staff in shifts.Client Timezone: Australian Time Zone
Client OverviewJoin a modern, tech-enabled self-service laundromat chain that's revolutionizing the laundry industry in Australia.
This innovative company combines traditional laundry services with cutting-edge technology to provide customers with a seamless, efficient, and hassle-free experience.
Their multiple locations across Australia serve thousands of satisfied customers, making them a leader in the self-service laundry sector.
Job DescriptionWe're seeking enthusiastic Customer Service Representatives to join an exciting, fast-growing laundromat business that's changing the way Australians do their laundry.
In this role, you'll be the voice of a modern, tech-forward company, ensuring customers have an exceptional experience across all service touchpoints.
You'll work in a dynamic environment where every day brings new opportunities to solve problems, help customers, and contribute to the company's success.
This position offers the perfect blend of customer interaction, problem-solving, and operational support, making it ideal for someone who enjoys making a real difference in customers' daily lives.
ResponsibilitiesProvide exceptional customer service through various channels including phone and emailHandle customer inquiries professionally and efficiently, ensuring first-contact resolution whenever possibleProcess refund requests and manage customer compensation scenarios with attention to detailMaintain positive guest relations by addressing concerns promptly and professionallyDocument all customer interactions accurately in the company's customer service softwareIdentify and escalate complex issues when necessaryContribute to maintaining high customer satisfaction rates through proactive serviceCollaborate with team members to ensure consistent service delivery across all shiftsRequirementsExcellent verbal and written communication skills in EnglishPrevious experience with customer service software and support toolsDemonstrated track record in customer service or guest relationsStrong capability in handling financial transactions and refund processesReliable internet connection and quiet work environmentPreferred:
Experience in hospitality or service industryStrong problem-solving abilities and analytical thinkingDemonstrated empathy and patience in customer interactionsAbility to work independently and manage time effectivelyAdaptability to changing situations and ability to remain calm under pressurePrevious experience in a similar role handling customer support via multiple channels
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